
11 - 50 employees
📚 Education
🤝 Non-profit
👥 B2C
Education • Non-profit • B2C
CIEE Barcelona is a nonprofit organization dedicated to advancing intercultural exchange and study abroad experiences since 1947. They provide a variety of programs that connect high school and college students with international opportunities, facilitating personal growth, cultural understanding, and educational advancement. CIEE Barcelona focuses on offering students access to diverse educational experiences, internships, and work opportunities worldwide, ensuring a comprehensive and transformative journey abroad.
🔥 2 minutes ago
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11 - 50 employees
📚 Education
🤝 Non-profit
👥 B2C
Education • Non-profit • B2C
CIEE Barcelona is a nonprofit organization dedicated to advancing intercultural exchange and study abroad experiences since 1947. They provide a variety of programs that connect high school and college students with international opportunities, facilitating personal growth, cultural understanding, and educational advancement. CIEE Barcelona focuses on offering students access to diverse educational experiences, internships, and work opportunities worldwide, ensuring a comprehensive and transformative journey abroad.
• Support account management and sales activities for the Summer Work and Travel program • Provide customer service by responding to client inquiries and resolving issues related to systems, hiring events, and participant incidents • Deliver client training on processes, program rules, and in-country activities • Conduct outreach to prospective employers to support sales efforts and increase job placements within assigned regions • Assist host employers with participant-related issues, conflict mediation, and best-practice guidance • Recruit, interview, and place participants on behalf of employer partners • Contribute to assigned projects and ensure timely completion aligned with team objectives • Collaborate cross-functionally with internal teams to support program success and operational goals • Travel domestically and internationally as required to support business needs and program activities
• Bachelor's degree required • Minimum of 1–3 years of previous customer success or customer service experience required • International study/work experience preferred • Excellent verbal and written communication skills • Computer skills including MS Teams, Word, Excel, PowerPoint, and Outlook • Excellent organizational skills with incredible attention to detail • Excellent time management skills • Strong ability to multitask while overseeing daily project management • Energetic and team-oriented • Background check, reference check, and education and employment verification required as conditions of employment • U.S.-based work location
• Paid time off and parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term and long-term disability • 6 floating Fridays (based on eligibility rules) • CIEE Study Abroad Program discounts • 403(b) Retirement Plan with employer contribution • Life, travel, medical, dental, and vision insurance coverage • Flexible Spending Accounts/Health Savings Account • Voluntary benefits including identity theft protection, pet insurance, accident, and critical illness coverage • Competitive total rewards package • Flexible work arrangement: U.S.-based remote • Potential domestic and international travel opportunities
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