Participant Services Associate

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CIEE Barcelona

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

🤝 Non-profit

👥 B2C

Education • Non-profit • B2C

CIEE Barcelona is a nonprofit organization dedicated to advancing intercultural exchange and study abroad experiences since 1947. They provide a variety of programs that connect high school and college students with international opportunities, facilitating personal growth, cultural understanding, and educational advancement. CIEE Barcelona focuses on offering students access to diverse educational experiences, internships, and work opportunities worldwide, ensuring a comprehensive and transformative journey abroad.

📋 Description

• Respond to participant, host, and representative inquiries via phone and email • Counsel participants on culture shock and emotional, mental, or physical health concerns • Manage escalated support cases across all programs and ensure timely resolution • Provide on-call support during assigned rotations for after-hours emergencies • Develop subject-matter expertise in CIEE BridgeUSA and International Study programs, policies, and regulatory requirements • Handle inbound insurance claims calls and manage individual insurance cases • Review and update insurance claim records • Coordinate with CIEE's insurance partners for accurate and timely resolution • Review participant applications for accuracy and completeness and perform data entry • Maintain participant records in SEVIS in accordance with J-1 visa regulations and program guidelines • Prepare and issue DS-2019 forms and supporting documentation • Support host vetting by conducting interviews, collecting and reviewing documentation, and ensuring regulatory compliance • Coordinate with internal teams to resolve participant and stakeholder questions • Participate in team initiatives and continuous improvement of support processes • Perform other duties as assigned to support team goals and organizational mission

🎯 Requirements

• Bachelor's degree (or international equivalent) • Excellent written and verbal communication skills • Excellent interpersonal skills and ability to have difficult conversations with people from diverse backgrounds • Ability to manage a high-volume workload within tight deadlines • Strong organization and time management skills; ability to manage competing priorities • Experience in a global and fast-paced work environment • Previous customer service experience is required • Call center experience is strongly preferred • Second language skills are a plus • Ability to work independently and take initiative • Must have a valid US Passport and a U.S. driver's license • Must be flexible and possess a positive attitude • Background check, reference check, and education and employment verification are conditions of employment

🏖️ Benefits

• Paid time off and parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term and long-term disability • 6 floating Fridays (based on eligibility rules) • CIEE Study Abroad Program discounts • 403(b) Retirement Plan with employer contribution • Insurance coverage: life, travel, medical, dental, and vision • Flexible Spending Accounts/Health Savings Account (medical and dependent) • Voluntary benefits: identity theft protection, pet insurance, accident, and critical illness • Competitive total rewards package increasing total compensation by up to 25%