Participant Services Manager

Job not on LinkedIn

🔥 0 minutes ago

🦞 Maine – Remote

🦞 Maine – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CIEE Barcelona

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

🤝 Non-profit

👥 B2C

Education • Non-profit • B2C

CIEE Barcelona is a nonprofit organization dedicated to advancing intercultural exchange and study abroad experiences since 1947. They provide a variety of programs that connect high school and college students with international opportunities, facilitating personal growth, cultural understanding, and educational advancement. CIEE Barcelona focuses on offering students access to diverse educational experiences, internships, and work opportunities worldwide, ensuring a comprehensive and transformative journey abroad.

📋 Description

• Oversee daily operations by monitoring work, phone, and email queues and adjusting staff resources to maintain service level standards • Manage a team of full-time associate staff, providing mentorship and support • Maintain an escalated case load and ensure timely resolution of individual incidents • Meet regularly with the Participant Services Management Team to discuss workloads, staffing, trends, and notable issues • Assist with reporting, training, departmental communication, and delegation of tasks • Develop expertise in CIEE’s programs, with a focus on Bridge USA Programs and regulatory compliance • Communicate escalated program incidents to the Department of State and manage follow-up resolution with impacted teams • Collaborate with the business, including the VP, Work Exchange Programs and various product owners, to achieve regulatory compliance and maintain program integrity • Manage the Escalated Emergency line on a rotating basis for staff assigned to the 24-Hour Emergency Cell Phone • Travel into the field to support participants, families, employers, or related parties during emergency situations • Perform other duties as assigned

🎯 Requirements

• Bachelor of Science or Arts required • Proven understanding of how to interpret regulations and translate them into business requirements • Expertise in the business unit(s) supported • Understanding of J-1 visa regulations • Experience with SEVIS is a plus • Ability to communicate effectively in writing, verbally, and as a presenter • Comfortable working in an environment with changing and escalated priorities • Creative approach to problem solving, innovation, and issue resolution • Superior interpersonal skills and a track record of building relationships and collaborating with others in cross-functional teams • Salesforce and Microsoft suite experience and comfort reporting and data analytics • Self-motivated and self-managed with a high degree of analytical ability and intellectual curiosity • Background check, reference check, and education and employment verification required as conditions of employment

🏖️ Benefits

• Competitive total rewards package • Paid time off • Parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term & Long-term Disability • 6 floating Fridays (based on eligibility rules) • CIEE Study Abroad 403(b) Retirement Plan with employer contribution • Insurance Coverage (life, travel, medical, dental, and vision) • Flexible Spending Accounts/Health Savings Accounts (medical and dependent) • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)