
11 - 50 employees
📚 Education
🤝 Non-profit
👥 B2C
Education • Non-profit • B2C
CIEE Barcelona is a nonprofit organization dedicated to advancing intercultural exchange and study abroad experiences since 1947. They provide a variety of programs that connect high school and college students with international opportunities, facilitating personal growth, cultural understanding, and educational advancement. CIEE Barcelona focuses on offering students access to diverse educational experiences, internships, and work opportunities worldwide, ensuring a comprehensive and transformative journey abroad.
🔥 3 minutes ago
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11 - 50 employees
📚 Education
🤝 Non-profit
👥 B2C
Education • Non-profit • B2C
CIEE Barcelona is a nonprofit organization dedicated to advancing intercultural exchange and study abroad experiences since 1947. They provide a variety of programs that connect high school and college students with international opportunities, facilitating personal growth, cultural understanding, and educational advancement. CIEE Barcelona focuses on offering students access to diverse educational experiences, internships, and work opportunities worldwide, ensuring a comprehensive and transformative journey abroad.
• Transcribe paper lead sheets into Salesforce CRM • Conduct 30–60 daily outreach calls and contact leads by phone, text, and email • Follow a structured sales outreach process to convert inquiries into open applications • Track student readiness for program departures and audit health forms, passports, and pre-departure materials • Ensure student health information is complete and up to date • Explain the value and outcomes of study abroad programs to students and legal guardians • Motivate and coach participants and families through scholarship and application processes • Help families overcome barriers associated with high school study abroad • Provide customer service throughout application, acceptance, confirmation, and pre-departure processes • Assist with virtual webinars and presentations for students and parents • Ensure participant financial accounts are accurate and paid in full; follow up on discrepancies and missing payments • Use Salesforce reports to manage the applicant pipeline and achieve sales goals • Maintain accurate customer communication records in Salesforce • Support in-person school presentations and outreach events, with occasional travel, for candidates in NYC, Long Island, New Jersey, Westchester, or Southern Connecticut • Perform other duties as assigned
• Bachelor's degree or international equivalent • Minimum of two years of customer service or sales experience • Ability to navigate challenging conversations • Excellent verbal and written communication • Ability to understand and tailor communication to different audiences • Strong organisational skills and attention to detail • Background check, reference check, and education and employment verification required as conditions of employment • International travel or study abroad experience is a plus • Experience working with diverse high school students is a plus • Additional language skills beyond English are a plus
• Full-time hourly position offering up to 40 hours per week • Flexible Friday scheduling • All shifts in local time zone • 30-minute unpaid, uninterrupted break each daily shift • Professional and timely customer service environment • Fast-paced, international, and collaborative team • Mission-driven work supporting international exchange and study abroad • Background check, reference check, and education and employment verification as conditions of employment
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