Director – Program Excellence

Job not on LinkedIn

🔥 12 hours ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🔴 Lead

📋 Program Manager

👻 Ghost score 10%

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Cielo Talent

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

👥 HR Tech

Healthcare • Logistics • HR Tech

Cielo Talent is a global talent acquisition partner that offers a range of solutions in recruitment process outsourcing, contingent workforce management, and talent acquisition consulting. They leverage advanced technology, including AI, to provide tailored solutions for businesses seeking to fill specific talent needs. With a focus on diversity, equity, and inclusion, Cielo aims to partner with organizations worldwide to improve their talent acquisition strategies. They work across various industries, such as healthcare, life sciences, and technology, to deliver effective and efficient hiring solutions.

📋 Description

• Lead the design and implementation of scalable operating models supporting growth and operational efficiency • Drive continuous improvement initiatives across client programs using data and analytics • Partner with business leaders to prioritize and execute strategic initiatives • Oversee capacity planning, resource allocation, and performance optimization across delivery teams • Develop and track KPIs and SLAs to ensure operational excellence • Guide change management efforts and adoption of new processes, tools, and technologies • Advise internal and external stakeholders using structured data analysis • Lead and mentor operations and program managers • Act as an escalation point for operational challenges • Collaborate with solution design and client services to implement custom recruitment solutions • Promote process, documentation, and service-delivery standardization across accounts • Represent operations in cross-functional leadership forums and contribute to enterprise-wide initiatives • Provide guidance, conduct performance reviews, and support professional growth for Managers and/or individual contributors • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree, required; post-graduate degree, preferred • 5+ years of experience in talent solutions or project management • Minimum of 5 years of experience in talent solutions, operations, or program management • Executive stakeholder management • Proven track record of leading large-scale operational initiatives and managing cross-functional teams • Experience with recruitment technologies (e.g., ATS, CRM) and data analytics tools • Strong background in continuous process improvement methodologies (e.g., Lean, Six Sigma) • Strategic thinking with strong analytical and problem-solving skills • Excellent communication and stakeholder management abilities • Ability to manage multiple initiatives simultaneously in a fast-paced environment • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, Visio) • English language requirement • Candidates must be located in the United States

🏖️ Benefits

• Remote work option • Full-time position (40 hours per week)

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