Manager – Customer Technology Operations

Job not on LinkedIn

🔥 2 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cielo Talent

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

👥 HR Tech

Healthcare • Logistics • HR Tech

Cielo Talent is a global talent acquisition partner that offers a range of solutions in recruitment process outsourcing, contingent workforce management, and talent acquisition consulting. They leverage advanced technology, including AI, to provide tailored solutions for businesses seeking to fill specific talent needs. With a focus on diversity, equity, and inclusion, Cielo aims to partner with organizations worldwide to improve their talent acquisition strategies. They work across various industries, such as healthcare, life sciences, and technology, to deliver effective and efficient hiring solutions.

📋 Description

• Drive operational excellence within the Customer Technology team • Identify and implement process improvements across Customer Technology • Maintain organized documentation systems for operational processes • Monitor and report on operational metrics and KPIs • Develop and implement best practices for operational efficiency • Create and distribute detailed release notes for technology updates and implementations • Manage Jira operations, including tool enhancements and process improvements • Oversee Zendesk administration and maintenance for customer technology tools • Develop and maintain training materials for customer technology solutions • Support voice of customer activities across Customer Technology • Oversee vendor relationships, including contract management, invoicing, and purchase order processes • Execute and track vendor contract signatures and manage vendor sunset processes • Maintain regular communication with technology vendors to build and nurture strategic relationships • Create and maintain vendor documentation and renewal tracking systems • Lead communication efforts for Customer Technology operations • Manage and coordinate technology outage communications • Organize and facilitate governance meetings, including agenda setting, documentation, and follow-up • Ensure effective change management processes are followed and documented • Support product management initiatives • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree in business, Technology, or related field or 5+ years of experience in technology operations or similar role • Strong project management and organizational skills, required • Excellent verbal and written communication abilities, required • Proven experience with vendor management and contract administration, required • Proficiency in ZIP, Jira, Zendesk, and other relevant technology platforms, required • Experience in Technology operations within a Talent Acquisition organization, required • Strong attention to detail and process orientation, preferred • Excellent problem-solving and analytical skills, preferred • Ability to understand and improve complex processes, preferred • Experience with change management methodologies, preferred • Strong interpersonal skills and ability to build relationships, preferred • Self-motivated with the ability to work independently, preferred • Adaptable and flexible in a fast-paced environment, preferred • Experience with documentation and training material creation, preferred • Proficient in Microsoft Office Suite • Experience with project tracking tools (JIRA and Smartsheet) • Understanding of technology operations and support processes • Familiarity with contract management systems • Strong leadership and team collaboration abilities • Excellent time management and prioritization skills • Proactive approach to problem-solving • Customer-focused mindset • Professional demeanor and strong work ethic • Legal right to live and work within the United States

🏖️ Benefits

• Full-time position, 40 hours per week • Equal opportunity employer • Reasonable accommodation throughout the application and interview process

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