Senior Manager – Front Office Solutions

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $170k - $196k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Circular Action Alliance

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🍽️ Food & Beverage

🏭 Manufacturing

📦 Logistics

Food & Beverage • Manufacturing • Logistics

Circular Action Alliance is a nonprofit, producer-led Producer Responsibility Organization (PRO) that coordinates and implements extended producer responsibility (EPR) and stewardship programs for paper and packaging across multiple U. S. states. CAA provides harmonized compliance services, producer registration and reporting, program administration, and stakeholder engagement to advance an efficient, effective circular economy for packaging materials.

📋 Description

• Define and drive CAA's front-office technology strategy and roadmap, aligning with business priorities and growth objectives • Partner with business leaders, product management teams, and IT teams to prioritize and lead delivery of new capabilities, enhancements, and operational improvements • Own and evolve the portfolio roadmap and service capabilities in alignment with enterprise strategy and business outcomes • Lead planning, design, development, and deployment of scalable front-office solutions • Ensure alignment with enterprise architecture, data, integration, and security standards • Drive execution across distributed internal teams and external partners to deliver high-quality technology solutions • Establish and promote best practices in Agile, DevOps, and modern engineering methodologies • Oversee operations, support, and continuous improvement of front-office platforms for reliability, performance, and user satisfaction • Monitor service health, performance metrics, and adoption to ensure business value • Develop and sustain strategic relationships with technology vendors and partners • Guide cross-functional teams and stakeholders to align business processes, technology capabilities, and delivery timelines • Lead and develop a team of technical leaders and engineers through coaching, mentorship, and performance leadership

🎯 Requirements

• Bachelor's degree in Information Systems, Engineering, Management, or related field, or equivalent experience • 12+ years of experience in enterprise IT • Significant experience delivering and supporting front-office/customer-facing platforms • Proven leadership experience managing large-scale technology delivery and operations teams • 3+ years of strong experience in the Salesforce ecosystem, including Sales, Service, Marketing, and Experience Cloud • Deep hands-on experience delivering and operating digital platforms, including UI/UX, modern web/mobile development frameworks, portal technologies, content management platforms, and knowledge bases • Strong experience with Agile and DevOps delivery practices across the full software development lifecycle • Experience leading distributed and cross-functional teams in a matrixed environment • Strong understanding of solution architecture, integrations, and enterprise technology ecosystems • Experience working closely with business leadership and influencing product management organizations • Industry experience in transportation/logistics, insurance claims, and/or supply chain systems strongly preferred • Exceptional stakeholder management and communication skills • Strong leadership, team development, coaching, and mentoring capabilities • Strong analytical and problem-solving skills • Experience operating in a collaborative, team-oriented, and global environment