Customer Experience Manager

🔥 0 minutes ago

🏈 Alabama, Illinois, +2 more states – Remote

🏈 Alabama – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🏈 Ohio – Remote

💵 $152k - $193.4k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Serve as the primary post-sale contact, driving customer adoption and value realization of Cisco solutions • Build trusted relationships, maximizing deep product and industry knowledge to demonstrate advanced features and recommend specific solutions • Proactively see opportunities to expand customer value through upselling and cross-selling • Deliver measurable customer outcomes, strengthening loyalty and securing renewals by providing an exceptional end-to-end experience • Drives adoption of software, services, and value realization leading to successful renewal and growth • Proactively manages and mitigates renewal risk throughout customer journey • Develops and maintains strong executive and technical influence with customer collaborators • Advocates for the customer within Cisco • Acts as technology evangelist between customers and Cisco’s product teams • Stays up-to-date with the latest Cisco technologies • Applies AI and automation tools to analyze customer environments and identify optimization opportunities • Accountable for financials including services revenue and margin • Collaborates with sales, delivery, partners, renewals, and BE to identify use cases and design solutions

🎯 Requirements

• Bachelor's Degree or equivalent combination of skills and experience • 12+ years in a customer-facing role within an IT company or enterprise IT organization • Demonstrable experience crafting and driving software adoption plans across diverse technology portfolios • Demonstrated ability to engage with both customer executives and technical leaders to advance software adoption • Experience leading multi-functional teams in complex, matrixed organizations • Solid understanding of Cisco’s technology portfolio • Industry certifications such as CCNA or relevant • Experience working closely with sales, renewals, and customer success teams to drive business outcomes • Strong communication and presentation skills • Passion for staying current with emerging technologies like AI, ML, automation, and cloud solutions

🏖️ Benefits

• medical, dental and vision insurance • a 401(k) plan with a Cisco matching contribution • paid parental leave • short and long-term disability coverage • basic life insurance • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday • paid year-end holiday shutdown • 4 paid days off for personal wellness determined by Cisco • 16 days of paid vacation time per full calendar year • sick time off provided on hire date and each January 1st thereafter • additional paid time away may be requested • optional 10 paid days per full calendar year to volunteer • employees are also eligible to earn annual bonuses subject to Cisco’s policies • performance-based incentive pay on top of their base salary