Bilingual French Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔒 Cybersecurity

📡 Telecommunications

🏢 Enterprise

💰 $2.5M Series A on 1987-01

Cybersecurity • Telecommunications • Enterprise

Cisco is a leading technology company that provides products and services related to networking, cybersecurity, and communication technologies. The company is known for its wide range of solutions that include secure email gateway systems, URL filtering, and comprehensive network security measures. Cisco's offerings are designed to protect businesses from web-based threats, improve communication, and enforce corporate compliance and acceptable use policies. With a strong focus on innovation and security, Cisco caters to the needs of enterprises across various sectors worldwide.

📋 Description

• Processes incoming insurance documents, accurately entering customer information into internal systems • Handles inbound and outbound phone calls to address customer inquiries and follow-up on documentation or account issues • Reviews and replies to correspondence received through email customer service channels • Researches and resolves simple to moderately complex concerns and inquiries in real-time for customers and policyholders; refers more complex issues to more experienced staff • Determines the best method to resolve issues to ensure customer satisfaction and adherence to the organization’s policies • Coordinates problem resolution with necessary internal and external teams • Documents and updates customer records based on interactions • Works within guidance to arrange and prioritize activities to meet business objectives • Participates in team initiatives and shares feedback to improve processes and customer experience

🎯 Requirements

• High School Diploma or equivalent experience • Must speak, read, and write English and French fluently • Generally, a minimum of 3 years of Customer Service or Contact Center experience • Focus on data entry, email, and/or live chat servicing • Excellent written & verbal communication skills • Proficient keyboard skills with a typing speed of 7,000 kph (alpha numeric)

🏖️ Benefits

• Medical, dental, and vision coverage • Wellness plans • Parental leave • Adoption assistance • Tuition reimbursement • Paid Time Off • Paid holidays • 401(k) plan with company match • Employee stock purchase plan • Commuter benefits