Customer Success Platform Area TAM

🔥 4 minutes ago

🌲 North Carolina, Texas – Remote

🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $161.9k - $205.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Passionate about customers and delivering impactful solutions • Address organizations’ complex technical challenges, proactively identifying and resolving issues before they impact the customer • Guide account team members and customers on optimal use of the Splunk Platform • Provide recommendations for a customer’s overall technical health • Deliver strategic, case-based technical consulting (up to 90 days) • Collaborate with internal resources and customer-facing teams to manage customer needs • Conduct research from various resources with the ability to consistently find answers to questions and solve complex technical problems • Execute consultative conversations with decision makers to diagnose and establish the potential value of solving business issues • Deliver customer onboarding enablement-based workshops and achieve success milestones • Contribute to practice KPIs through process and collateral improvements, tool development, and implementation

🎯 Requirements

• Several years of experience administering and using Splunk Core (Enterprise/Cloud) • Strong Splunk architecture, data onboarding, and Splunk Core product feature experience • Strong SPL (Search Processing Language) skills are essential • Solid experience in technical consulting or big-data analytics • Strong understanding of common enterprise applications • Statistical and analytical modeling skills are a plus • Proficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools • Hands-on experience with Splunk product implementation of focus and Splunk Cloud • Experience with cloud migration projects • Mastering Splunk Data Management Techniques training and experience with implementing Splunk Data Management solutions, such as Edge Processor, Ingest Processor, DDAA, Federated Search • Splunk Consultant and Splunk Cloud Administration Certified • Excellent written and oral communication skills

🏖️ Benefits

• medical, dental and vision insurance • a 401(k) plan with a Cisco matching contribution • paid parental leave • short and long-term disability coverage • basic life insurance • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday • paid year-end holiday shutdown • 4 paid days off for personal wellness determined by Cisco • 16 days of paid vacation time per full calendar year for non-exempt employees • flexible vacation time off program for exempt employees • 80 hours of sick time off provided on hire date and each January 1st thereafter • up to 80 hours of unused sick time carried forward from one calendar year to the next • optional 10 paid days per full calendar year to volunteer