Customer Success Manager

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talentpluto

1 - 10 employees

Founded 2024

🤝 B2B

🎯 Recruiter

☁️ SaaS

B2B • Recruitment • SaaS

TalentPluto is a private scouting network that connects top sales professionals with exclusive job opportunities at high-growth tech startups in NYC. By creating one profile, candidates gain access to hundreds of tailored roles without the hassle of resumes or generic job boards. It acts as a personal headhunter, offering prioritized interview access and facilitating confidential job matches, allowing both actively seeking and currently employed professionals to explore new career options.

📋 Description

• Own retention and net revenue retention (NRR) across a portfolio of enterprise accounts • Build the customer success function and playbook from the ground up • Drive expansion revenue through upsell and cross-sell • Partner with sales, product, and leadership to deliver strong customer outcomes • Travel to customers as needed (approximately 25% of the time)

🎯 Requirements

• 2-4 years in customer success, account management, or another revenue-oriented role • Strong commercial instincts with a focus on expansion and NRR • Builder mentality with experience creating processes from scratch • Comfortable with approximately 25% travel • Background in home services, trades, or field-service management, or early-stage startup experience, is a plus

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