Customer & Partner Advisory Boards Lead

🔥 14 hours ago

🏄 California, North Carolina, +2 more states – Remote

🏄 California – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $174.6k - $235k / year

⏰ Full Time

🟠 Senior

🪙 Affiliate Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Define, develop, and manage a global CX Customer Advisory Board program • Manage and nurture a community of customers as trusted advisors • Define and champion a CX Partner Advisory Board across geographies • Engage with and nurture practitioner programs such as Cisco Communities and Ask Cisco IQ • Drive engagement from CX Product Management and Marketing into practitioner communities • Orchestrate high-value feedback loops to transform customer insights into actionable, data-driven intelligence • Strengthen understanding of customer needs across CX Product Management • Synthesize customer and partner feedback to guide executive decisions and planning • Use insights to shape future product roadmaps, validate positioning and messaging, and guide investment decisions

🎯 Requirements

• Bachelor’s degree + 12 years of related experience, OR Master’s degree + 8 years of related experience • Experience leading portfolios of strategic programs with enterprise-wide impact, ideally within a large, matrixed organization • Experience building and implementing customer and/or partner advisory programs • Ability to manage end-to-end lifecycles for complex, cross-functional projects • Excellent cross-functional collaboration and ability to serve as a trusted advisor to executive leadership • Strong communication skills and ability to drive measurable impact through customer-led initiatives • Strategic thinking that prioritizes customer points of view and uses data/AI to synthesize insights • Ability to thrive in a fast-paced environment and adapt to shifting priorities with operational complexity

🏖️ Benefits

• Medical, dental and vision insurance • 401(k) plan with a Cisco matching contribution • Paid parental leave • Short- and long-term disability coverage • Basic life insurance • Potential Cisco restricted stock unit grants • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday • Paid year-end holiday shutdown • 4 paid days off for personal wellness • 16 days of paid vacation time per full calendar year for non-exempt employees • Flexible vacation time off program with no defined limit for eligible exempt employees • 80 hours of sick time off provided on hire date and each January 1st thereafter • Up to 80 hours of unused sick time carried forward • Additional paid time away for critical or emergency family issues • Optional 10 paid volunteer days per full calendar year • Annual bonuses for non-sales roles, subject to Cisco’s policies