Customer Success TAM, Splunk Platform

🕒 4 days ago

🌲 North Carolina, Texas – Remote

🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $161.9k - $205.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• As a Customer Success Platform Area TAM, you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible • You will be a Splunk expert and adept at understanding, adapting, and guiding our account teams and customers on how to best use our Platform • Develop strong partnership with Sales/Customer Success roles to assist Area aligned customers with Value Realization • Proactively engaging Area aligned Technical Success Engineers to review and assess their account’s health situation, with an emphasis on accounts that have telemetry risk signals and/or 6 months from renewal date • Proactively engaging Customer Success Executives on adoption/use case-related work opportunity • Address organizations’ complex technical challenges, proactively identifying and resolving issues before they impact the customer • Deliver customer onboarding enablement-based workshops and achieve success milestones

🎯 Requirements

• Several years of experience administering and using Splunk Core (Enterprise/Cloud) • Strong Splunk architecture, data onboarding, and Splunk Core product feature experience • Strong SPL (Search Processing Language) skills are essential • Solid experience in technical consulting or big-data analytics • Strong understanding of common enterprise applications • Statistical and analytical modeling skills are a plus • Proficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools • Hands-on experience with Splunk product implementation of focus and Splunk Cloud • Experience with cloud migration projects

🏖️ Benefits

• medical, dental and vision insurance • a 401(k) plan with a Cisco matching contribution • paid parental leave • short and long-term disability coverage • basic life insurance • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday • paid year-end holiday shutdown • 4 paid days off for personal wellness • 16 days of paid vacation time per full calendar year • flexible vacation time off program • 80 hours of sick time off provided on hire date and each January 1st thereafter • optional 10 paid days per full calendar year to volunteer • annual bonuses subject to Cisco’s policies