Forward Deployed Engineer, Secure Services Edge

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🔥 0 minutes ago

🦞 Maine, Montana, +2 more states – Remote

🦞 Maine – Remote 🦬 Montana – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote

💵 $186.9k - $267.7k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👷🏻‍♀️ Engineer

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Serve as the technical liaison between Cisco SSE product management and strategic enterprise SSE customers • Represent the product organization to customers by recommending deployment best practices, issue findings, root causes, workarounds, product constraints, and delivery timelines • Represent customer production context, business impact, operational constraints, and technical requirements within the product organization • Own sophisticated escalations using accurate, reproducible technical evidence while advocating for customer-protective outcomes • Translate requirements, root-cause analyses, and technical decisions between customer and engineering contexts • Lead the technical relationship for a named set of large and/or strategic SSE accounts, including critical issues end to end • Improve deployment and rollout planning, configuration, and policy consistency to drive account health • Build engineering escalations with timelines, impact, reproductions, logs, packet captures, and redacted configurations • Translate engineering outcomes back to customers • Feed recurring customer patterns into product and engineering roadmaps as concrete requirements • Build and support CX-driven runbooks and deployment documentation • Use AI-assisted log analysis with sound judgment and verify conclusions • Script diagnostics, health checks, automations, and lab reproductions using Bash or Python • Coordinate with globally distributed engineering teams in a follow-the-sun escalation model • Travel significantly to customer sites and engineering hubs

🎯 Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related technical field with 10+ years of professional experience in networking, security, or cloud infrastructure; or a Master’s degree with 7+ years of experience • 7+ years of experience in networking/security with direct customer ownership • Strong experience with DNS, routing, IPsec tunnels, TLS, SAML, SWG/Web Proxy, and cloud networking • Experience with zero trust access, VPN, cloud web inspection, CASB, DLP, and firewall policy • 5+ years of experience with identity and SSO integrations, including SAML/OIDC and SCIM, in enterprise deployments • Experience handling on-premises and cloud security/networking products in production customer environments • Ability to influence customer expectations and recommend SaaS deployment and adoption strategies • Experience supporting large multinational enterprise accounts with global SSE or SASE rollouts • Ability to work across time zones and cultures in a distributed engineering organization • Coding experience with Bash, Python, or similar • Packet capture and analysis experience using Wireshark, tcpdump, or equivalent • Familiarity with DPI-related failure modes, including decryption, certificate pinning, fragmentation, and MTU • Ability to advocate for customer urgency and engineering feasibility • Ability to communicate engineering updates to executive and technical customer audiences and customer context to engineering • Ability to work globally across regions and time zones • Willingness to travel significantly to customer sites and engineering hubs

🏖️ Benefits

• Medical, dental and vision insurance • 401(k) plan with a Cisco matching contribution • Paid parental leave • Short- and long-term disability coverage • Basic life insurance • Cisco restricted stock unit grants may be available • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday • Paid year-end holiday shutdown • 4 paid days off for personal wellness • 16 days of paid vacation time per full calendar year for non-exempt employees • Flexible vacation time off program with no defined limit for eligible exempt employees • 80 hours of sick time off provided on hire date and each January 1st thereafter • Up to 80 hours of unused sick time carried forward • Additional paid time away for critical or emergency family issues • Optional 10 paid volunteer days per full calendar year • Annual bonuses for non-sales roles, subject to Cisco policies • Performance-based incentive pay for employees on sales plans • Professional growth and development opportunities • Global team collaboration and learning opportunities