Partner Account Executive – AMER Contact Center

🔥 30 minutes ago

🌵 Arizona, Colorado, +3 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $237.4k - $321k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Own C-level and Practice Director relationships across specialized and regional partner practices • Develop and execute joint business plans with annual revenue targets, practice expansion milestones, and delivery capacity goals • Deploy global migration playbooks, tiered commercial packaging, and Webex AI sales plays into regional partner practices • Execute time-bound acceleration sprints for high-potential regional partners • Establish professional services packaging, architect certifications, and initial pilot deployments • Architect campaigns to migrate on-premise contact center seats to Webex Contact Center and AI Agent workflows • Collaborate with Cisco Renewal Teams and partner renewal desks on expiring contracts and cloud migration motions • Align with Regional Collaboration Partner Sales Directors, Partner Account Managers, and Contact Center Specialists on territory mapping and deal escalations • Enable partners on SaaS commercial structures, including EA 3.0, LCI, VIP, and Agency/MSP models • Channel field intelligence, technical requirements, and roadmap priorities to the Contact Center Business Unit and Technical Enablement teams • Serve as executive business architect and sales accelerator for Cisco’s Contact Center and AI partner business across the Americas

🎯 Requirements

• 8–10+ years of high-performance experience in Contact Center (CCaaS / On-Premise), Customer Experience, or SaaS partner sales strategy and practice development • Deep commercial and architectural understanding of Contact Center solutions, including Cisco UCCX/UCCE/Webex CC, Genesys, NICE, Five9, and Amazon Connect • Knowledge of emerging Enterprise AI / Virtual Agent technologies • Proven track record of building, scaling, and managing profitable practices within VARs, SIs, SPs, and MSPs • Exceptional communication, presentation, and negotiation skills • Ability to influence C-level partner executives and internal matrixed sales leaders • Bachelor’s degree in Business, Computer Science, Engineering, or equivalent practical experience • Direct experience working within or managing top-tier Americas partner practices across VARs, SIs, SPs, and MSPs • Familiarity with Cisco commercial engines and partner programs, including CCW, Deal Registration / ICPA rules, EA 3.0, PXP, VIP/LCI • Strong understanding of cloud migration economics, TCO/ROI modeling, and SaaS recurring revenue mechanics

🏖️ Benefits

• Medical, dental and vision insurance • 401(k) plan with a Cisco matching contribution • Paid parental leave • Short- and long-term disability coverage • Basic life insurance • Potential grants of Cisco restricted stock units, vesting following continued employment • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • Paid birthday day off • Paid year-end holiday shutdown • 4 paid personal wellness days • 16 days of paid vacation per full calendar year for non-exempt employees • Flexible vacation time off program with no defined limit for eligible exempt employees • 80 hours of sick time on hire and each January 1st thereafter • Up to 80 hours of unused sick time carried forward • Additional paid time away for critical or emergency family issues • Optional 10 paid volunteer days per full calendar year • Performance-based incentive pay for sales employees • Cisco careers-site benefits and perks