Project Manager, Documentation

🕒 2 days ago

🏄 California, North Carolina – Remote

🏄 California – Remote 🌲 North Carolina – Remote

💵 $108.2k - $137.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Execute comprehensive desk reviews, including documentation reviews, paper-evidence evaluation, and artifact auditing • Analyze high-volume document submissions accurately and efficiently • Evaluate whether partner evidence fulfills the principles of required Practice Maturity skills • Transform subjective language and qualitative evidence into objective, standardized, defensible assessments • Exercise independent judgment and make subjective evidence decisions within audit frameworks • Articulate requirements, findings, and feedback to partners and internal Cisco stakeholders • Champion Customer Success principles and the LAER model during partner evaluations and internal discussions • Represent Cisco professionally when discussing Customer Success strategies and maturity standards with executive-level partners

🎯 Requirements

• Minimum of 3 years of experience in a formal audit, compliance, quality assurance, or rigorous document-review role • Proven experience handling high-volume document review and operational auditing processes • Professional auditing background or relevant certifications, such as Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), or equivalent • Exceptional analytical mind and advanced analytical thinking skills • Proven ability to synthesize complex, subjective information into structured outcomes • Bachelor's degree in Business Administration, Finance, Auditing, Information Systems, or a related field preferred • Active Customer Success Manager (CSM) certification or equivalent industry-recognized Customer Success accreditation preferred • Demonstrated understanding of Customer Success principles and the LAER model preferred • Outstanding verbal and written communication skills preferred • Strong executive presence and professional polish preferred

🏖️ Benefits

• Medical, dental and vision insurance • 401(k) plan with a Cisco matching contribution • Paid parental leave • Short- and long-term disability coverage • Basic life insurance • Cisco restricted stock unit grants may be available • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday • Paid year-end holiday shutdown • 4 paid days off for personal wellness • 16 days of paid vacation per full calendar year for non-exempt employees • Flexible vacation time off program for exempt employees • 80 hours of sick time off provided on hire date and each January 1st thereafter • Up to 80 hours of unused sick time carried forward • Additional paid time away for critical or emergency family issues • Optional 10 paid volunteer days per full calendar year • Annual bonuses for non-sales roles, subject to Cisco policies

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