Project Manager

🔥 16 minutes ago

🇺🇸 United States – Remote

💵 $130k - $140k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👷‍♀️ Project Manager

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GovCIO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💼 Consulting

🏛️ Government

🔒 Cybersecurity

Consulting • Government • Cybersecurity

GovCIO is a technology company that specializes in providing digital solutions and IT services to government agencies. Their focus is on transforming public sector operations through innovative technology, thereby enhancing the efficiency and effectiveness of government services.

📋 Description

• Support human-centered design and human factors engineering across the Department of Veterans Affairs Veterans Health Administration Connected Health portfolio • Support HCD/HFE work across discover, decide, make, and validate phases • Elicit user requirements and develop validated workflows and wireframes for development teams • Resolve usability issues in products under development and in production • Evaluate utility and usability through prototypes, proofs of concept, and formal studies • Support HCD and HFE studies using interviews, focus groups, observation, contextual inquiry, card sorting, journey mapping, personas, usability testing, workshops, design sprints, and ideation sessions • Plan, conduct, and analyze user research and translate findings into actionable recommendations • Coordinate clinical subject matter expert and Veteran participation • Obtain participant consent and maintain accurate interview notes • Develop and maintain HCD artifacts including journey maps, service blueprints, personas, empathy maps, affinity maps, user flows, process maps, information architecture diagrams, wireframes, and low-fidelity prototypes • Support heuristic evaluations, literature reviews, EHR integration capability assessments, field testing, user acceptance testing, proofs of concept, and pilots • Contribute to human factors engineering activities and human interface requirements • Monitor and report app store feedback, identify trends, maintain response libraries, log backlog issues, and produce recurring reports • Support Section 508 and WCAG 2.2 conformance, including usability testing with users with disabilities • Apply the VA Design System and VA Content Style Guide • Prepare meeting materials, agendas, presentations, research plans, assessment studies, status report-outs, and final report-outs • Support workshops, co-design sessions, and stakeholder meetings using Mural and other VA-approved tools • Collaborate with product owners, designers, developers, clinical stakeholders, and VA leads on design strategies, requirements, and roadmaps

🎯 Requirements

• Bachelor's degree with 8+ years of work experience (or commensurate experience) • Foundational understanding of human-centered design and user experience principles • Experience supporting qualitative research activities such as interviews, focus groups, observation, or usability testing • Ability to produce and maintain design research artifacts such as journey maps, personas, process maps, affinity maps, or wireframes • Familiarity with Mural or comparable collaborative whiteboard tools • Working familiarity with Section 508 and WCAG 2.2 accessibility requirements • Strong written and verbal communication skills, including presenting on camera • Ability to work in a fast-paced team environment and manage deliverables against firm due dates • Willingness and ability to travel regularly within the continental United States • Portfolio, case study, or work samples demonstrating research or design work • Ability to obtain and maintain a Public Trust clearance or higher • Preferred: experience with the Department of Veterans Affairs or federal healthcare, healthcare or clinical background, EHR systems, Figma/Adobe Creative Suite/Sketch, human factors methods, VA Design System, Qualtrics, Power BI, Jobs-To-Be-Done, field testing, app store feedback analysis, or HCD/UX/accessibility/Agile training or certification

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