Distribution Customer Support Representative

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🌶️ New Mexico, Ohio – Remote

🌶️ New Mexico – Remote 🏈 Ohio – Remote

💵 $50k - $63k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cision France

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1867

🤝 B2B

📱 Media

📣 Marketing

B2B • Media • Marketing

Cision France is a leading communications firm that specializes in public relations, media monitoring, and digital marketing solutions. They support over 50,000 communicators in enhancing brand visibility and influence within the media landscape by providing actionable insights and reliable information. Their comprehensive services include media database management, press release distribution, media intelligence, and analytics to help organizations effectively reach their audiences and assess the impact of their communication strategies.

📋 Description

• Provide customer service and maintain high customer satisfaction via phone, chat, and email • Respond efficiently to customer inquiries • Resolve customer problems and serve as the point of resolution whenever possible • Educate clients on Cision Distribution products, services, and procedures • Educate colleagues on SOP changes and support new hires • Meet or exceed assigned activity metrics • Navigate Salesforce, NetSuite, Microsoft Suite, and proprietary platforms and databases • Reprioritize workload to meet SLAs • Form internal partnerships with Finance, Technology, Sales, and Product to improve customer support • Guide the next generation of Distribution Customer Support Representatives to success

🎯 Requirements

• At least three years of high-level customer support experience • Bachelor’s degree preferred • Ability to be flexible with change • Excellent communication skills • Strong phone contact handling skills and active listening • Detail oriented and goal driven • Ability to multitask, prioritize, and manage time effectively • Ability to adapt/respond to different types of customers and high-pressure situations • Ability to counsel customers on distribution needs and meet or exceed counseling goals • Proficiency navigating Salesforce, NetSuite, Microsoft Suite, and proprietary platforms and databases • Ability to work the specified shift: 9:30am–6:30pm MT / 11:30am–8:30pm ET

🏖️ Benefits

• Medical, dental, and vision insurance • FSA for health and dependent care • Life and disability insurance • 401(k) • Flexible PTO and work arrangements • Casual work environment • Tuition reimbursement • Professional training • State-of-the-art office