Intermediate Associate Executive Response Analyst

🔥 12 hours ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $57.8k - $80.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Citi

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1812

🏦 Banking

💸 Finance

💳 Fintech

💰 Post-IPO Equity on 2018-05

Banking • Finance • Fintech

Citi is a global financial services company that provides a wide range of banking, financial, and investment services to consumers, corporations, governments, and institutions. With a strong presence in over 100 countries, Citi offers services including consumer banking, credit cards, and wealth management, as well as corporate and investment banking services that cater to the diverse needs of its clients.

📋 Description

• Provide personalized service to customers communicating with the Office of the Chairman, senior executives, and regulatory/legal channels • Resolve customer issues and act as client advocate while applying prudent business judgment • Conduct in-depth investigations with external and internal partner organizations • Provide client feedback within case-type timeliness standards • Write personalized responses and ensure appropriate escalation and response speed • Capture demographic and investigation-status information in a centralized database/tracking tool • Route and track issues to business partner organizations for input into responses • Identify systemic problem areas and engage appropriate groups to eliminate them • Make decisions within established procedures with little to no direct supervision • Serve as point of contact for senior management, internal business partners, and loan investors • Assess risk and drive compliance with applicable laws, rules, regulations, and policies

🎯 Requirements

• 2-5 years relevant experience • Previous experience working directly with customers, preferably in an escalated queue • Subject Matter Expert in businesses supported • Excellent written and verbal communication skills • Self motivated, self directed and self managed • Excellent time and case management skills • Excellent listening skills • Ability to communicate empathy and compassion while supporting and upholding Citi guidelines and policies • Ability to articulate findings in a large group setting, in writing, and via telephone conference calls • Bachelor's degree

🏖️ Benefits

• Medical, dental & vision coverage • 401(k) • Life, accident, and disability insurance • Wellness programs • Paid time off, including planned time off (vacation), unplanned time off (sick leave), and paid holidays • Discretionary and formulaic incentive and retention awards may be available for eligible employees