Customer Education Specialist

Job not on LinkedIn

🔥 12 hours ago

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Citizen Best

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2015

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

Citizen Best is a brand marketing agency that specializes in creating authentic connections between brands and their audiences. They provide a range of services including brand strategy, creative expression, and marketing to help clients define their brand's aesthetic, voice, and message. With expertise in industries like streaming media and food & beverage, Citizen Best delivers purpose-driven tactics and intentional design that resonates with target customers. Additionally, they have worked with non-profit organizations to enhance their branding efforts and better serve their missions.

📋 Description

• Build Citian's first customer training program, including overall design and setup • Select and configure a customer-facing LMS • Build self-guided learning paths for Citian's two products • Interview customers and the Customer Success team to define learner personas and role-specific skills • Design and build the foundational Citian 101/102 curriculum with the Customer Success team • Create content explaining how Citian's data is built and why agencies can trust it, alongside product how-to content • Build short, task-based modules including video, interactive walkthroughs, job aids, and knowledge checks • Pilot the program with customers and measure completion, adoption, and feedback • Deliver a maintenance playbook to keep content current as products change

🎯 Requirements

• 3+ years designing training for external customers of a software product (required) • A portfolio showing self-paced or e-learning work you designed (required) • Hands-on experience selecting or administering a customer-facing LMS, such as Skilljar, Thinkific, Docebo, or Northpass • Strong knowledge of adult learning principles and self-directed learning • Fluency with authoring tools such as Articulate 360, Camtasia, or Loom-style video • Degree in instructional design, learning technology, or a related field (preferred) • Experience with technical, data, GIS, or public-sector audiences (a strong plus)

🏖️ Benefits

• Competitive salary and benefits package including medical, dental, and vision insurance and generous PTO. • 401(k) company match • Monthly commuter transportation benefit • On-site gym • Free snacks in the office • High-growth potential and opportunities for advancement within a fast growing, venture-backed SaaS startup

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