Government Success Manager

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🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $95k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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CitizenLab

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🏛️ Government

🌍 Social Impact

Government • Social Impact • Software as a Service

CitizenLab is a platform designed to enhance community engagement and decision-making for local governments and organizations. By offering tools like surveys, participatory budgeting, and voting, it centralizes and streamlines the participation process, enabling deeper, more efficient community involvement. Filled with features for analytics and project management, CitizenLab assists in building trust and driving informed decisions through actionable insights. With support from participation experts, it helps clients optimize their strategies for effective civic engagement.

📋 Description

• Manage a book of 45+ North American clients through onboarding, adoption growth, retention, and upselling • Build strong client intimacy • Work closely with a junior Government Success Manager to identify synergies and improve the North American client approach • Act as a thought leader on public participation for civil servants through in-person workshops and training, remote video calls, and content such as guides and articles • Collaborate with the North American Director and Head of Marketing to shape go-to-market strategy • Expand the client base by providing expert input, presenting at webinars, and supporting sales

🎯 Requirements

• 5+ years of relevant experience demonstrating project and change management skills in a partner- or client-facing role • 5+ years of experience working in the public sector • Existing network in the public sector is a plus • Exceptional English communication skills • Ability to lead client group sessions and build one-to-one relationships with community engagement professionals and senior managers • Extremely organized, with the ability to create structure and processes in ambiguous situations • Results-driven mentality with a bias for speed and action • Eagerness to learn, talent, and enthusiasm; applicants need not meet every listed requirement

🏖️ Benefits

• The opportunity to create social impact at scale by helping local governments engage their communities • A key role in our growth from start-up to scale-up, especially in North American expansion • Healthy, collaborative work culture with autonomy and ownership • Diverse, international, and mission-driven team • Regular team events • Inspiring lunches • Quarterly town halls • Annual global retreats • Competitive compensation and benefits package • Yearly training budget • Collective bonus plan • Unlimited access to mental well-being support via OpenUp • Full remote-work flexibility