Customer Success Manager, General Manufacturing

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Tulip Interfaces

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $100M Series C on 2021-08

Consulting • Healthcare • Logistics

Tulip Interfaces is a company that provides a no-code platform designed to improve manufacturing operations. The platform offers a range of solutions including app development, data analytics, machine connectivity, and digital work instructions to enhance operational efficiency. It serves various industries, particularly in discrete manufacturing, life sciences, and high-tech manufacturing sectors, helping to streamline workflow, ensure regulatory compliance, and improve productivity.

📋 Description

• Own the strategic relationship and long-term success plan for a portfolio of Tulip's large manufacturing customers, building executive-level relationships with VP and C-suite stakeholders • Drive customer adoption and value realization by aligning Tulip's platform to each customer's operational goals, and expand from initial sites to the wider plant network • Monitor account health, run regular business reviews, and lead renewal and retention strategy across the book of business • Identify and co-own expansion opportunities within accounts and partner with Sales to drive new revenue • Mentor and coach other CSMs on account planning, executive communication, and risk management • Partner with Product, Support, and Technical Account Managers to resolve customer issues and support system integrations across accounts • Coordinate with Customers, Solution Engineering, Product Management, Support, Sales, and Tulip Partners

🎯 Requirements

• 6+ years in customer success, account management, or a client-facing consulting role, with meaningful experience owning a portfolio of enterprise accounts • Experience working with manufacturing, industrial, or operations customers, including direct experience implementing shop-floor or operational change • Familiarity with MES, ERP, or shop-floor systems is a plus • Track record of driving renewals, expansion, and net revenue retention across a book of business • Experience creating and leading executive presentations and strategic conversations with VP+ stakeholders, with exposure to enterprise corporations and multicultural business environments • Experience coordinating and leading action among cross-functional teams • Data-driven approach to measuring and communicating customer value and account health • Ability to travel up to 20% of the time • Bachelor's degree or equivalent practical experience • Masters/MBA is a plus • Ability to solve problems independently and structure information and initiatives • Clear communication across levels, from shop floor personnel to engineering managers and C-level executives • Customer-focused approach and ability to partner with customers to deliver measurable impact • Ability to use AI tools to improve productivity

🏖️ Benefits

• Direct impact on product and culture • Company equity • Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K) • Flexible work schedule and unlimited vacation policy • Virtual company events and happy hours • Fitness subsidies • An inclusive, dog-friendly office with diverse and inspiring colleagues