Product Manager

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Civica US

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🏛️ Government

☁️ SaaS

📚 Education

Government • SaaS • Education

Civica US is a global leader in public sector software, providing solutions that help deliver critical services for citizens around the world. The company's software is utilized by over 5,000 public bodies globally, supporting more than 100 million citizens. Civica's products are designed to serve government departments, justice and court systems, education institutions, and health and care providers. Their capabilities include cloud and digital services, data analytics, financial management, people management, and governance risk compliance. As a GovTech company, Civica US specializes in creating software that improves outcomes and efficiencies across various public sector domains, aiding in administrative processes, data management, and citizen engagement.

📋 Description

• Experience delivering AI-powered product features and working within teams that leverage AI-assisted development (e.g. LLM tooling, automation) to improve delivery and product outcomes • Strong AI fluency, including a practical understanding of machine learning, generative AI, and data-driven product design • Experience partnering with engineering teams building AI/ML-powered solutions • Understanding of core AI concepts (e.g. model performance, accuracy, bias, and limitations) and their impact on product design and user experience • Develop and maintain a deep understanding of customer needs, market trends, and business goals • Work closely with various stakeholders across multiple time-zones in engineering, design, marketing, commercial, and customer success • Conduct customer interviews, surveys, and market research • Define and prioritize product requirements • Oversee the entire product development lifecycle • Identify upcoming risks and proactively implement strategies to mitigate them, ensuring successful product delivery • Together with the Technical Product Manager, make trade-off decisions when faced with conflicting priorities, resource constraints, or technical limitations • Collaborate with engineering and design teams to shape solutions that are scalable, feasible, and aligned to customer and business needs • Drive prioritization, trade-offs, and decision-making across stakeholders • Plan and execute successful product launches • Analyze data and metrics to measure performance • Use data and metrics to inform product strategy and continuous improvement • Foster strong documentation, knowledge sharing, and clear product communication

🎯 Requirements

• Demonstrated experience as a Product Manager, working in a modern software or product-led organization • Proven ability to prioritize features and requirements based on customer needs, business goals, and technical considerations • Strong customer focus, with a continuous drive to understand user needs, pain points, and opportunities to deliver value • Strong analytical skills, with the ability to use data and insights to inform product decisions and measure performance • Experience working collaboratively with cross-functional teams, including engineering, design, marketing, commercial, and customer success • Ability to adapt to changing market conditions, customer needs, and business priorities • Strong problem-solving skills, balancing customer, business, and technical trade-offs • Familiarity with Agile ways of working, collaborating closely with engineering teams to deliver value iteratively • Experience building and maintaining relationships with third-party partners and vendors, enabling integrations and ecosystem growth • Understanding of integration patterns (e.g. APIs, webhooks, data exchange) to support connected product ecosystems • Act as a subject matter expert in North American regulatory and compliance requirements (e.g. data privacy, security legislation such as the Patriot Act) • Represent the product at industry conferences and roadshows, supporting market engagement, customer insight, and commercial opportunities

🏖️ Benefits

• Medical, Dental & Vision Coverage with competitive employer contributions and access to flexible plan options, including Health Savings Account (HSA) eligible plans • Employer funded Short Term Disability and shared cost Long Term Disability coverage • Company paid Life Insurance with optional voluntary life coverage • 401(k) Retirement Plan with a generous employer match of up to 50% on employee contributions (up to 6%) • Paid Time Off (PTO) that increases with tenure, plus company observed holidays • Make a difference in your community through Civica’s Days of Difference—enjoy up to three (3) paid days off each year to volunteer and give back • Enjoy a balanced work life experience that recognizes achievements, celebrates success, and creates opportunities for connection, career growth, and employee engagement