Engagement Manager – Ed-Tech

🔥 11 minutes ago

🏈 Ohio, Michigan – Remote

🏈 Ohio – Remote 🚗 Michigan – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ClassLink

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1998

📚 Education

🔒 Cybersecurity

☁️ SaaS

💰 Venture Round on 2007-03

Education • Cybersecurity • SaaS

ClassLink is a company providing educational technology solutions that focus on identity and access management for schools. Their services include identity and access management, learning analytics, and cybersecurity with features such as single sign-on and multi-factor authentication, tailored for K-12 and higher education institutions. ClassLink aims to create a secure and efficient digital learning environment, enhancing education through improved access to technological resources and data-driven insights.

📋 Description

• Become an expert on all ClassLink products • Provide strategic and technical guidance on the use and expansion of the ClassLink product suite • Maintain relationships with current customers in the assigned territory through onsite meetings, phone, email, and SWAG mailings • Increase adoption and usage of ClassLink • Perform account management duties, including proactive customer outreach, annual client review meetings, quoting, and renewal emails • Serve as an education and product expert supporting customer understanding of ClassLink • Conduct virtual and conference demonstrations of ClassLink • Develop positive relationships between ClassLink and influential partner organizations • Ensure year-over-year customer retention and assist with renewal fee negotiations • Host regional and virtual user group events • Attend conferences and events in assigned territories • Maintain internal documentation for each customer • Use provided tools to understand customer health and intervene when needed • Maintain high levels of customer satisfaction and account health • Deliver experiences that drive customer retention • Work on cross-functional teams to improve ClassLink’s product suite • Maintain or improve the renewal rate • Maintain at least an 80% Annual Review completion rate • Travel up to 35% to support in-person school partner engagements and user groups, potentially including weekends for conferences

🎯 Requirements

• Administrator-level experience with ClassLink • Diverse rostering experience • Excellent verbal and written communication skills • Excellent interpersonal and customer service skills • Excellent sales and customer service skills • Excellent organizational skills and attention to detail • Excellent time management skills with a proven ability to meet deadlines • Strong analytical and problem-solving skills • Strong supervisory and leadership skills • Ability to prioritize tasks and delegate when appropriate • Ability to function well in a high-paced and at times stressful environment • Proficient with Microsoft Office Suite or related software • Experience presenting in virtual and online environments • Strong project management skills and flexibility • Self-starter able to work independently • Bachelor's degree required • Must live in Ohio or Michigan • 3+ years of experience in a senior consultative/account management role • Experience as a technology leader for a district office • Extensive knowledge of the K-12 ed-tech marketplace • Passion to improve classroom learning and pedagogy • Willingness to travel up to 35% of the time • PMP certification is advantageous • Previous knowledge using a customer success tool (ChurnZero, Gainsight, Vitally) is advantageous • Experience with Google Suite, MS Office Suite, Salesforce, and Zoom Meetings preferred

🏖️ Benefits

• 4+ weeks of vacation • 13+ paid holidays • 12 weeks fully paid parental leave for all parents • 401(k) with 0.5:1 company match • Medical, dental, and vision plans • Company-paid life, short-term disability, and long-term disability insurance • Voluntary supplemental life, accident, and pet insurance • Paid volunteer days through ClassLink Cares • Tuition reimbursement for continued education • Coaching and internal programs supporting career and personal growth • Annual company retreats and team events • Work from home