Implementations Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

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ClassWallet

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

💳 Fintech

📚 Education

🏛️ Government

💰 $500k Debt Financing on 2020-05

Fintech • Education • Government

ClassWallet is a company that provides digital wallet solutions focused on the management and distribution of public funds. Utilizing a patented platform, ClassWallet simplifies the process of spending these funds, ensuring total transparency and compliance with spending guardrails and audit-ready reporting. Their services cater primarily to education sectors, such as K-12 schools and early childcare programs, helping them manage purchases and reimbursements digitally. ClassWallet also supports government agencies in reducing administrative costs and ensuring compliance, and aids in the efficient distribution of family scholarships and grant programs.

📋 Description

• Lead and scale the Implementation team, reporting to the Sr. Director, Client Success • Manage, mentor, and empower Implementation Specialists and Senior Implementation Specialists • Direct, coach, and develop the team while managing workload capacity and professional growth • Own and refine scalable deployment playbooks, out-of-the-box workflows, and configuration templates • Improve team efficiency and reduce customer Time-to-Value • Monitor the implementation lifecycle for new and existing client implementations • Identify systemic risks, ensure deliverable quality, and maintain deployment standards • Handle complex account hurdles, high-stakes project blockers, root-cause diagnosis, and executive escalations • Partner with Sales, Product, and Engineering to synthesize customer feedback into product enhancements • Ensure seamless transitions throughout the account lifecycle • Oversee data integrity in HubSpot and internal tools • Track account throughput, resource utilization, and implementation backlogs • Report implementation status directly to Client Success leadership

🎯 Requirements

• 5+ years in client-facing SaaS implementation, consulting, or account management • 2+ years of direct people management experience leading technical or onboarding teams • BA/BS degree required • PMP or Agile/Scrum certification highly preferred • High proficiency with CRM and tracking systems, such as HubSpot • Microsoft Excel proficiency for data analysis • Google Suite proficiency • Experience managing complex implementations for public sector, state agencies, or K-12 educational institutions strongly preferred • Ability to command senior-level discussions, diffuse tension, and navigate politically sensitive client environments • Focus on scalable solutions and consultative guidance • Understanding that frictionless onboarding drives account growth, retention, and expansion

🏖️ Benefits

• Positive, family-oriented team environment • Encouragement, positive reinforcement, and gratitude-focused culture • Healthy work-life balance • Salary and benefits commensurate with experience • Equal Opportunity Employer