Customer Success Advocate

Job not on LinkedIn

🔥 3 minutes ago

🏈 Alabama, California, +17 more states – Remote

🏈 Alabama – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $35k - $38k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🗣️ Customer Advocate

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Clear Star

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

🏛️ Government

Consulting • Government • Human Resources

Clear Star is a consultancy that focuses on helping government organizations adopt new operational models and enhance their organizational effectiveness. The company specializes in addressing challenges related to leadership culture, high-performance team formation, and overall operational transformation. Clear Star aims to foster self-sufficiency within organizations through a diverse range of tools, including coaching, workshops, and agile methodologies, ensuring that their clients can navigate and thrive in a rapidly changing environment.

📋 Description

• Provide front-line support to clients via phone, email, and live chat, delivering timely and accurate guidance on ClearStar’s platforms including Aurora, ScreenMeNow, MIS Admin, and Gateway Tools. • Troubleshoot client issues, analyze service configurations, and deliver clear, actionable solutions. • Document all case activity from intake through resolution using Zendesk CRM with accuracy and consistency. • Manage multiple active priorities and cases independently while maintaining quality and follow-through. • Support client training needs through virtual demos and screen-sharing sessions via MS Teams. • Explain technical concepts and platform functionality clearly and accessibly to clients with varying levels of technical fluency. • Provide input on platform features, documentation, and support resources to improve the overall client experience. • Collaborate with internal teams—including Technical Services, Records & Verification, Sales, Implementation, and Account Management—to resolve cases and ensure accurate client configurations. • Assist with order management tasks and supplier configuration updates as needed. • Participate in system testing and quality assurance activities for new features, platform updates, and configuration changes. • Contribute to internal process improvements and knowledge base development.

🎯 Requirements

• Ability to work 11 am - 8 pm ET Monday - Friday • Associate’s degree or higher preferred; equivalent combination of education and experience considered. • 1–2 years of client service, support, or helpdesk experience in a technology-driven environment. • Familiarity with CRM and ticketing systems; Zendesk experience preferred. • Proficiency with Microsoft Office Suite and web-based collaboration tools. • Strong written and verbal communication skills, including professional phone and virtual platform etiquette. • Demonstrated ability to manage multiple priorities and work independently with minimal direction. • High attention to detail and accuracy in documentation, case handling, and data entry. • Ability to explain technical concepts in a clear, user-friendly manner to non-technical audiences. • Reliable high-speed internet connection; cable or fiber preferred with a minimum of 75 Mbps download and 10 Mbps upload. • Dedicated home office space that is quiet, secure, and free of distractions during working hours. • Physical U.S. address required for equipment delivery (no PO boxes).

🏖️ Benefits

• paid healthcare and life insurance premiums • low-cost dental and vision insurance • company-paid basic life insurance • company-paid Short-Term Disability policy • employee assistance program • 401(k) matching up to 4% • time off • 9 company paid holidays • 2 additional days of paid time off for volunteer activities