Director, Strategic Client Growth

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $150k - $190k / year

⏰ Full Time

🔴 Lead

📈 Growth Marketing

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Clinisys

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1988

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

Healthcare • Food & Beverage • Consulting

Clinisys is a global provider of laboratory informatics and diagnostics software, offering laboratory information management systems (LIS/LIMS), cloud-based laboratory platforms, and related professional services to laboratories across healthcare, life sciences, environmental, food & beverage, and other sectors. With over 40 years of experience and more than 3,000 customers in 34 countries, Clinisys delivers solutions that support sample traceability, regulatory compliance, population-scale testing, and integration of emerging technologies such as AI. The company combines local market knowledge and global scale, backed by product development, support, and deployment teams to help organisations run efficient, compliant laboratory operations.

📋 Description

• Drive enterprise-wide adoption and expansion of Clinisys solutions within designated strategic client organizations • Serve as executive business leader for one or more strategic accounts • Translate long-term growth objectives into coordinated execution across Sales, Product Management, Product Development, Professional Services, and Customer Support • Own strategic alignment, growth plans, targets, and operational program orchestration for enterprise adoption at scale • Own and maintain multi-year enterprise adoption strategies and growth plans • Drive deployment expansion across laboratories, business units, geographies, and operational functions • Identify barriers to enterprise adoption and lead cross-functional efforts to eliminate them • Monitor growth opportunities, deployment progress, and strategic account health • Lead enterprise transformation initiatives and establish governance frameworks and executive steering committees • Align internal investments and priorities with customer transformation objectives • Maintain multi-year transformation roadmaps aligned with customer business outcomes • Build trusted relationships with executive sponsors and senior stakeholders • Lead Executive Business Reviews, strategic planning discussions, and transformation steering sessions • Serve as strategic advisor and senior escalation point for customer leadership teams • Direct cross-functional workstream execution across Product Management, Product Development, Professional Services, Support, Solution Architecture, Sales, and Account Management • Establish accountability and alignment around strategic customer objectives • Escalate risks and organizational constraints affecting deployment success • Influence prioritization and resource allocation across multiple functions • Represent strategic customer priorities in internal planning processes • Provide business context for roadmap decisions and investment prioritization • Partner with Product Management and Engineering leadership to align delivery investments with future deployment opportunities • Advocate for scalable solutions benefiting strategic customers and the broader Clinisys customer base • Define and measure strategic success indicators and track adoption progress and transformation milestones • Govern value realization against business objectives and establish measurable outcomes • Develop corrective action plans when adoption objectives are at risk • Utilize generative AI, copilots, agentic workflows, predictive insights, and AI-enabled operating models for strategic planning and execution • Apply AI-assisted analysis to customer adoption trends, deployment risks, and growth opportunities • Promote responsible AI adoption across client engagement and transformation activities • Evaluate emerging AI capabilities that may enhance client growth and transformation efforts

🎯 Requirements

• 10+ years implementing and scaling enterprise software, preferably LIMS, LIS, lab informatics, or healthcare technology in laboratory, clinical, or healthcare settings • Experience leading multi-year transformation, modernization, or enterprise adoption initiatives • Proven ability to build trusted relationships with VPs, C-suite leaders, and senior executives • Experience in management consulting, enterprise transformation, customer strategy, business operations, strategic accounts, or customer success leadership • Experience leading cross-functional initiatives in matrixed organizations through influence • Ability to align commercial, operational, technical, and strategic objectives across stakeholders • Demonstrated use of generative AI to improve planning, analysis, communication, decision-making, or execution • Strong business acumen balancing customer goals, operational constraints, and growth opportunities • Bachelor’s degree in Science, Engineering, Information Technology, Healthcare, Business, Biology, or equivalent • Master’s degree in Business Administration, Healthcare Admin, IT, Engineering, or related field preferred • PMP certification or equivalent and proven track record of program delivery preferred • Laboratory, healthcare, public health, environmental, life sciences, or regulated testing experience with first-hand knowledge of customer challenges preferred • Experience managing strategic global accounts with multi-site or multi-region deployments preferred • Experience influencing product strategy, roadmap investment, and prioritization with Product teams preferred • Experience leading large-scale change management and technology adoption initiatives preferred • Familiarity with SaaS models, ARR growth, retention, platform adoption, and enterprise expansion preferred • Experience using AI-enabled analytics, automation, agentic workflows, or generative AI in customer-facing or operational leadership roles preferred • Executive presence and relationship management • Strategic thinking and business acumen • Customer advocacy and outcome orientation • Cross-functional leadership and influence • Enterprise transformation leadership • Strategic account planning and execution • AI literacy and AI-enabled productivity • Ability to drive results through influence rather than direct authority • Ability to work in a normal office setting with prolonged periods of sitting at a desk and working on a computer • Must be able to lift up to 10 pounds with assistance as part of office routine • 25-30% travel may be required • Moderate lifting/carrying 15-44 lbs.; use of fingers; walking/standing 2-6 hours • Exposure to hazardous materials or various weather conditions • Travel to client sites that can pose risk associated with healthcare organization • May be required to follow customer location health and safety requirements

🏖️ Benefits

• Health and wellness benefits • 401(k) Savings Plan • Stock incentive programs • Paid time off • Parental leave • Tuition assistance • Total rewards package