VP, Customer Growth

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $280k - $420k / year

⏰ Full Time

🔴 Lead

📈 Growth Marketing

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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NerdWallet

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

💸 Finance

💳 Fintech

💰 Secondary Market on 2021-05

Finance • Fintech

NerdWallet is on a mission to help provide clarity for consumers and SMBs so they can make financial decisions with confidence. The company prides itself on cultivating an award-winning culture that fosters equity and inclusivity, allowing its employees, known as 'Nerds', to thrive. It invests heavily in its workforce through professional development and community engagement, focusing on helping the underserved and unbanked populations through its Corporate Social Responsibility programs. NerdWallet has been recognized for its positive workplace culture and commitment to making a tangible difference in the lives of consumers.

📋 Description

• Own NerdWallet’s owned-channel strategy across email, push notifications, newsletters, and emerging channels • Set the vision for cohesive customer experiences across channels • Build engagement infrastructure, including data architecture, segmentation, personalization, and automation capabilities • Drive measurable customer acquisition, retention, and engagement through the owned ecosystem • Partner with GMs and Data on strategies tied to business objectives • Convert audience members into registered users and drive product adoption • Deepen relationships with existing customers and build loyalty, advocacy, and word-of-mouth • Establish success measures, build operating rhythms, and own outcomes • Lead go-to-market strategy, customer messaging, and adoption programs for new NerdWallet-branded financial products, beginning with NerdWallet Savings • Partner with GMs, Product, Design, and other stakeholders • Report to the Chief Product Officer

🎯 Requirements

• 10+ years of progressive leadership experience across growth, marketing, customer engagement, data, or related disciplines • Senior leadership experience in consumer fintech, financial services, or a closely related digital business • Deep expertise in owned-channel strategy, including email, push, content, and other direct customer channels • Expertise in data architecture, segmentation, personalization, and automation infrastructure • Proven track record driving measurable improvements in customer acquisition, engagement, retention, and lifetime value through multi-channel programs • Experience with GM-level accountability through direct P&L ownership or close partnership with product and business leaders • Experience developing and executing go-to-market strategies for new products, businesses, or verticals • Strong analytical foundation and ability to translate complex customer and business data into strategies, priorities, and decisions • Experience building systems and capabilities that create compounding value • Experience applying AI and automation to customer engagement and/or customer support at scale • Ability to lead across a matrixed organization and influence senior cross-functional stakeholders • Genuine commitment to NerdWallet’s mission

🏖️ Benefits

• Industry-leading medical, dental, and vision health care plans for employees and their dependents • Rejuvenation Policy – Flexible Vacation Time Off + 11 holidays + holiday company shutdown • New Parent Leave for employees with a newborn child or a child placed with them for adoption or foster care • Mental health support • Paid sabbatical after 5 years • Health and Dependent Care FSA and HSA Plan with monthly NerdWallet contribution • Monthly Wellness Stipend • Cell Phone Stipend • Wifi Stipend for remote Nerds • Work from home equipment stipend for remote Nerds • Co-working space subsidy for remote Nerds • Employee Resource Groups • Hackathons and team events • Company-wide events including NerdLove and annual Charity Auction • 8 hours of volunteer time off per quarter with company match • 401K with 4% company match • Early access to new financial products and tools • Financial wellness, guidance, and unlimited access to a Certified Financial Planner through Northstar • Disability and Life Insurance with employer-paid premiums