Senior Enablement Program Operations Specialist

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🔥 1 hour ago

🏄 California – Remote

🏄 California – Remote

💵 $108.4k - $146.6k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

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Clio - Cloud-Based Legal Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

☁️ SaaS

🔐 Security

SaaS • Legal • Security

Clio is a cloud-based legal technology company that provides comprehensive legal practice management software for law firms. The platform offers a range of solutions including client intake, billing, document management, and calendaring to streamline law firms' operations. Clio is designed to improve the efficiency of legal practices by automating administrative tasks and providing secure, reliable data storage with a strong focus on data security. The software is enhanced with features that accommodate different areas of legal practice, and it integrates with over 250 other tools to optimize workflow for legal professionals. Clio serves solo practitioners as well as small to large law firms worldwide.

📋 Description

• Run the enablement intake system, including logging requests, triaging weekly, and routing decisions within the 48-hour service standard • Own the operating rhythm and program calendar so launch-critical work gets the protected capacity it needs • Coordinate product launch programs end to end across Product Marketing, Product Enablement, Field Enablement, and Revenue Operations, keeping every launch on its timeline from pre-launch prep through launch week • Maintain the program management infrastructure, including DRIs, milestones, dependencies, and status reporting across concurrent launches • Build and maintain OKR tracking and reporting so the team measures outcomes such as ramp time, attach rate, and win rate, not just activity • Support monetization, offers, and partnership programs with the same coordination discipline • Establish and document standard operating procedures for how enablement programs are scoped, built, and shipped • Produce the cross-segment program health view that leadership uses to see what enablement is working on and why • Use generative AI to accelerate project planning, status synthesis, and reporting • Partner with the Enablement Systems Specialist so intake, tooling, and reporting stay connected • Other duties as required

🎯 Requirements

• 4+ years of experience in program or project management, revenue or enablement operations, or a PMO function • Proven ability to run intake and prioritization across many stakeholders • Experience coordinating cross-functional product launches or go-to-market programs • Experience building OKR tracking and reporting infrastructure • Strong systems thinking and standard operating procedure development • Strong project management skills with the ability to prioritize and move multiple workstreams forward simultaneously • Excellent written and verbal communication skills • Serious bonus points if you have • Experience in a SaaS or technology company • Experience standing up an intake or operating system for a team • Proficiency with generative AI tools (Claude, ChatGPT, or similar) for project management and reporting • Familiarity with Seismic, Gong, Salesforce, or similar enablement and CRM platforms • Experience in launch operations or go-to-market operations

🏖️ Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance • Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week. • Flexible time off policy, with an encouraged 20 days off per year. • EAP benefits for you and household members, including counseling and online resources • 401k matching and Child Education Savings • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years