Staff FinOps Account Manager

🕒 March 20

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CloudZero

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

☁️ SaaS

🤖 Artificial Intelligence

💸 Finance

💰 Series A on 2021-03

SaaS • Artificial Intelligence • Finance

CloudZero is a leading cloud cost optimization platform that empowers businesses to manage and reduce their cloud expenses efficiently. With advanced features like AI-driven anomaly detection, detailed cost allocation without perfect tags, and comprehensive Kubernetes visibility, CloudZero provides a single pane of glass for viewing and analyzing cloud expenditures from any infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS), or software-as-a-service (SaaS) provider. The platform offers tools for budgeting, forecasting, and maximizing discounts while promoting accountability and cost-conscious engineering. CloudZero strives to enable companies to achieve financial control and predictability in cloud spending, optimizing their cloud infrastructure for better profitability.

📋 Description

• Ongoing strategic customer segment onboarding and implementation initiatives, including addressing ad hoc requests • Mentor, coach and train fellow FAMs on continuous improvement and enablement • Form and maintain strong strategic relationships across key customer personas; Provide leadership and domain expertise in gaining credibility across senior management • Communicate value and monitor performance metrics/KPIs to include conducting periodic executive business reviews • Be the Customer Success ambassador for the product, engineering and go-to-market teams; work within CS team and cross-functionally in driving initiatives, innovation, idea sharing, and insights representing the customer voice • Introduce new products/features and champion the business outcomes process with the customer • Solve complex customer/vendor issues and proactively prevent negative service trends. • Build and monitor customer adoption metrics to drive best in class NPS • Support retention and expansion for the strategic customer segment (Customers above $300k ARR) • Develop, modify and maintain the operational and design effectiveness of internal customer controls • Develop repeatable and scalable technical solutions that can be converted into a playbook or a runbook based on a variety of factors such as customer size, roadmap, and requirements • Lead joint success planning workshops, analysis, testing, and support for internal initiatives, projects, and products designed to enhance company tools (e.g CZOPS) and other capabilities • Create and maintain standards for data analysis, presentations, and explanations that are clear and concise for both internal and external stakeholders

🎯 Requirements

• 7+ years of experience consulting on AWS, GCP, and/or Azure services/solutions. • 7+ years of experience in a Customer Success Manager, FinOps Account Manager or related role. • Ability to execute in a high velocity, transformative, B2B SaaS tech environment. • Positive attitude with passion for growing, coaching others, and feedback. • Highly collaborative, ability to create lasting partnerships with R&D and GTM. • Ability to train and mentor others. • Developed, documented and/or communicated financial analysis and optimization recommendations for cloud services with both tech and finance teams. • Expertise in understanding spend/resource reservations across the various clouds. • Expertise in understanding the benefits (and limitations) of tagging/labeling and can consult with customers on tagging strategies. • Strong passion for data and ability to help customers achieve better outcomes by leveraging their own data. • Ability to analyze complex datasets in Excel using advanced concepts such as v-lookups, index matches, named ranges, and pivot tables. • Experience building BI dashboards (Quicksight, Looker, Domo, Tableau, etc.). • Expert in authoring SQL. • FinOps certification required. • Hold at least one AWS, GCP and/or Azure certification • Introduction to FinOps • FinOps Certified Practitioner • FinOps Certified Engineer • FOCUS Certification • AWS Cloud Practitioner • Preferred Certifications: • AWS Solution Architect • Google Cloud Digital Leader • Google Associate Cloud Engineer • Azure AZ-900 • Azure Cost Module

🏖️ Benefits

• Offers Equity • Offers Commission