Implementation Manager

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $96.2k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Clover Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

🛡️ Insurance

🤖 Artificial Intelligence

Healthcare • Insurance • Artificial Intelligence

Clover Health is a healthcare technology company helping members live their healthiest lives with our Medicare Advantage plans. Focused on seniors who have historically lacked access to affordable and high-quality healthcare, Clover aims to provide care sustainably by improving medical outcomes while simultaneously lowering avoidable costs. They leverage a proprietary software platform, the Clover Assistant, to aggregate patient data and offer real-time recommendations to healthcare providers. Their services include affordable Medicare Advantage plans, a home care program, and they manage care for Medicare Advantage members across several U. S. states.

📋 Description

• Lead customer-facing implementation of Counterpart Assistant for new provider practices and TINs from late-stage prospect through successful launch • Partner with account management to hand off new customers and own the customer relationship through implementation • Independently lead multiple concurrent implementations and cross-functional launch work • Serve as primary contact for technical implementation from project kickoff through post-go-live steady state • Lead end-to-end project plans, aligning internal and customer teams on scope, timeline, and status • Partner with account management, support, product, and engineering to unblock issues and coordinate handoffs • Surface risks, drive resolution, and hold launches accountable to target dates and quality standards • Monitor and address potential integration issues with product and engineering • Define and refine implementation playbooks, tooling, and templates • Capture customer feedback and pain points for product, engineering, and support improvements

🎯 Requirements

• 5-8 years of experience leading technical product implementations in a customer-facing role • Strong track record of on-time, high-quality launches and running multiple implementations in parallel • 2+ years of experience in healthcare technology implementations working with provider practices • Ideally, experience including EHR standard integrations • Exceptional customer-facing skills with providers, office managers, and clinical leads • Expert project management skills • Strong technical judgment and ability to diagnose potential integration issues and scope creep • Strong written and verbal communication skills • Ability to document project status and potential risks internally and externally • Process improvement experience • Ability to lead through influence, align stakeholders, resolve conflict, and drive accountability

🏖️ Benefits

• Competitive base salary • Equity opportunities • Performance-based bonus program • 401k matching • Regular compensation reviews • Comprehensive medical, dental, and vision coverage • No-Meeting Fridays • Monthly company holidays • Mental health resources • Generous flexible time-off policy • Remote-first culture • Learning programs • Mentorship • Professional development funding • Regular performance feedback and reviews • Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities • Reimbursement for office setup expenses • Monthly cell phone & internet stipend • Collaboration with global teams • Paid parental leave for all new parents