Implementation Engineer

🔥 8 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AeroCloud

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

☁️ SaaS

🚗 Transport

🤖 Artificial Intelligence

💰 $12.6M Series A - AeroCloud on 2023-02

SaaS • Transport • Artificial Intelligence

AeroCloud is a cloud-based airport management software company that provides modular, SaaS solutions to streamline airport operations and passenger processing. Its core product is an Airport Operations System (AOS) that uses predictive AI and machine learning to provide real-time visibility, automated workflows, and smarter planning for operations, IT, and commercial teams. AeroCloud offers passenger processing solutions (CUPPS/CUSS), departure control, gate/flight/asset management, flight information displays, and a computer-vision passenger flow monitoring product called AeroCloud Optic that anonymously tracks and counts passengers in real time. The platform emphasizes scalability, role-based access, no user limits/licence fees, 24/7 support, and is positioned for airports, airlines, ground handlers, and FBOs worldwide.

📋 Description

• Install, configure, and commission AeroCloud products in airport environments across the US and other territories • Work side-by-side with Project Managers to deliver projects to scope, budget, and timeline • Represent AeroCloud on site as the technical lead • Manage successful implementations, including on-site hyper care immediately after go-live • Escalate and resolve delivery issues in coordination with the Project Manager • Deliver onsite product training to airport IT employees covering operations, basic troubleshooting, and maintenance best practices • Provide regular and transparent implementation and deployment progress reports to the project team • Follow change management processes and adhere to Service Level Agreements (SLAs) • Update and maintain the knowledge base through documentation, guides, and lessons learned • Assist with software updates and patching • Image and configure OCs, servers, and other hardware equipment during installations • Support pre-install planning, testing, on-site deployment, customer training, and short-term post-go-live hyper care before handover to Support

🎯 Requirements

• At least 2 years' experience delivering hardware installations within airport environments • Familiarity with SaaS deployments in operational environments • Ability to deliver multiple product installations in parallel projects and adapt to different airport environments • Experience with common use installations is advantageous • Customer-first approach • Strong communication skills • Stakeholder management ability • Confidence working in live operational environments under time pressure • Self-starter approach and ability to take ownership of installations end to end • Strong working knowledge of Windows-based machines • Experience managing domain equipment using Active Directory • Experience managing Windows Server components • Experience with networking, installation and configuration of network switches, firewall configuration, switch configuration including VLANs and IP routing • Experience diagnosing end-user devices • Experience with USB and Serial connected devices is advantageous • Cloud infrastructure experience with Azure and AWS is advantageous • Experience with airport/airline software is desirable

🏖️ Benefits

• Competitive salary • Best in class Share / Equity Scheme • 20 days annual leave + statutory holidays • Take your birthday off work on us as well • Extensive upskilling and training • 401k scheme (employee only contributions) • Company funded health insurance • Company funded dental and vision insurance