Implementation Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $95k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Medicom Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2009

📦 Logistics

🏭 Manufacturing

💼 Consulting

Logistics • Manufacturing • Consulting

Medicom Group is a master distributor based in Ajman, United Arab Emirates, specializing in providing high-quality equipment and solutions for the Food & Beverage, Pharmaceuticals, and Material & Flexible Packaging industries. Founded in 2009, the company has grown by delivering exceptional service and expertise in process management and quality control, meeting the needs of clients across the MENA region. Medicom Group offers a range of products, including packaging machinery and inspection systems, and is dedicated to helping businesses enhance their operational standards and compliance with industry regulations.

📋 Description

• Install, upgrade, and migrate ImageX across customer Windows Server and virtual environments • Configure Connect, including Spaces, permissions, DICOM locations, AE titles, routing rules, and site-to-site network connections • Build, map, and troubleshoot HL7 v2, FHIR, SMART on FHIR, and SSO integrations • Diagnose and resolve DICOM, HL7, and Windows infrastructure issues using logs and diagnostic tools • Troubleshoot connectivity involving firewalls, ports, VPNs, certificates, DNS, proxies, antivirus/endpoint security, disk capacity, and Windows services • Partner with customer IT teams and third-party PACS, VNA, RIS, and EHR vendors to resolve cross-system issues • Lead technical kickoffs, status calls, working sessions, installations, and customer training • Develop and execute test plans, track acceptance criteria, support user acceptance testing, and prepare implementations for production • Lead go-lives and cutovers, including early-morning, evening, or overnight windows, and provide hypercare support • Support migrations from incumbent image exchange platforms, including parallel runs and validation • Partner with Imaging Informatics on clinical end-user training and adoption • Evaluate customer environments for security and connectivity requirements and ensure compliance with HIPAA and Medicom security practices • Maintain accurate project and customer records, including Salesforce details, implementation documentation, and engagement knowledge • Manage a portfolio of 17–25 active customer projects and support 30–40 installs, kickoffs, connection calls, and training sessions monthly

🎯 Requirements

• 3+ years of healthcare IT experience with hands-on responsibility for PACS, VNA, RIS, EHR, or related imaging systems • 2+ years of production experience configuring and troubleshooting DICOM and HL7 v2 interfaces • Ability to independently interpret HL7 messages and DICOM associations • Working knowledge of imaging workflows across radiology, cardiology, and oncology • Strong Windows Server and network troubleshooting skills, including ports, firewalls, VPNs, certificates, DNS, and endpoint security • Ability to manage 15+ concurrent customer engagements • Strong customer-facing communication skills • Willingness to support scheduled early-morning and occasional evening or overnight cutover windows • Familiarity with HIPAA and sound judgment when handling technical data or diagnostics that may contain protected health information • Preferred: experience with Mirth Connect / NextGen Connect • Preferred: Epic integration experience, including Interconnect, Showroom Connection Hub, vendor services, or application provisioning • Preferred: experience supporting VA or federal health systems, including VistA or multi-site VISN programs • Preferred: experience migrating customers from a competing image exchange platform • Preferred: experience with Salesforce and/or TaskRay or another project delivery platform • Preferred: relevant certifications such as NextGen Certified Professional in Mirth Connect, ARRT, CIIP, or an AWS foundational certification

🏖️ Benefits

• Remote work in the United States • No on-call rotation • Equal employment opportunity • Reasonable accommodation during the application process