Implementation Specialist

🕒 September 22

🇺🇸 United States – Remote

💵 $60k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 6%

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ImageTrend

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

🏥 Healthcare

🏛️ Government

☁️ SaaS

💰 Private equity on 2023-03

Healthcare • Government • SaaS

ImageTrend is a software company that builds an intelligence operating system for emergency response organizations, specializing in solutions for EMS, fire departments, hospitals, government agencies, and researchers. Their platform includes ePCR (electronic patient care reporting), fire incident reporting, scheduling, license management, permits and inspections, pre-incident visual plans, unified analytics, interoperability with hospital EHRs, billing and revenue cycle features, CQI (continuous quality improvement), and AI-powered features such as AI-assisted charting, intelligent image capture, and AI checks for real-time quality assurance. ImageTrend emphasizes compliance with NEMSIS and NERIS standards, operates many state EMS repositories, and provides implementation services, training, and 24/7 US-based support. The company positions itself as a partner to emergency response agencies and healthcare organizations, leveraging the largest EMS dataset in North America to provide analytics, benchmarking, and market intelligence.

📋 Description

• Deliver and coordinate implementation of systems and services under an Implementation Lead or Manager • Assist clients through planning, development, training and execution of ImageTrend products • Design and maintain implementation schedules and ensure compliance with timelines and requirements • Collaborate with stakeholders throughout implementation processes • Document implementation requirements, objectives, obstacles, delays and time worked in implementation tickets • Assist in scoping projects to support proposals and contracts • Maintain departmental OneNote, internal demo sites and other internal products • Build and maintain trusted client relationships and advise clients on solutions • Conduct onsite and virtual client training • Present or teach at the Annual Connect Conference and other events • Collaborate with customer success teams and departments to ensure a positive client experience • Review and advise on instructional and technical documentation, product requirements, release notes, screenshots, diagrams and screencast videos • Travel to orientations, industry or company events and onsite meetings as required • Perform additional assigned duties

🎯 Requirements

• Bachelor’s Degree or the equivalent combination of education and relevant work experience • Experience working in implementation, project delivery and/or adult education • Preferably agile/scrum experience, PMP certification, and technology or industry experience in healthcare or public safety • Understanding of state and national EMS and Fire reporting requirements • Understanding of basic concepts for adult education and effective content delivery • Knowledge of implementation or project management tools used for education and project roll-out • Knowledge of ImageTrend products and functions, or similar industry-related technologies highly preferred • Ability to define, scope, estimate work and track implementation tasks • Understanding of standardized data collection practices • Strong presentation, facilitation, interpersonal and communication skills, verbal and written • Excellent time management and organizational skills • Strong attention to detail, analytical, problem-solving and critical thinking skills • Ability to work independently in a collaborative, team-oriented environment • Strong technical aptitude and knowledge of MS Office Suite or similar tools • Ability to maintain discretion with proprietary and confidential information • Ability to travel up to 10%

🏖️ Benefits

• Annual bonus • Benefits • Perks • Community gains • Remote work policy allowing 100% virtual work anywhere in the US • Equal opportunity workplace • Workplace accommodations for applicants with disabilities

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