ServiceNow Implementation Specialist

🕒 September 22

🇺🇸 United States – Remote

💵 $110k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 3%

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NetImpact Strategies Inc.

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201 - 500 employees

Founded 2009

💼 Consulting

🏥 Healthcare

🎖️ Defense

Consulting • Healthcare • Defense

NetImpact Strategies Inc. is a leading provider of digital transformation services, specializing in cybersecurity, software development, and strategic consulting. The company focuses on helping organizations modernize their IT infrastructures and improve operational efficiencies through innovative solutions and methodologies. With a mission-centered approach, NetImpact drives change by leveraging advanced technologies and best practices to enhance client capabilities and mission success.

📋 Description

• Configure and implement approved ServiceNow capabilities from validated requirements and CTA-approved designs • Configure forms, tables, Business Rules, Client Scripts, UI Policies, ACLs, Script Includes, Flow Designer flows/subflows/actions, catalog items, notifications, and approved portal/workspace components • Implement capabilities across ITSM, ITOM/Discovery, CMDB/CSDM, IntegrationHub, SPM, Performance Analytics, App Engine, and other approved products • Build and configure integrations using REST/SOAP APIs, IntegrationHub spokes/actions, MID Servers, service accounts, and approved authentication/certificate patterns • Coordinate end-to-end testing and operational handoff • Support CMDB/configuration-data implementation and data-quality validation • Prepare and execute controlled promotions to TEST and PROD using approved update-set/application-repository and CI/CD practices • Maintain deployment plans, rollback steps, release notes, and configuration evidence • Execute unit/functional checks and partner with the Tester on ATF, integration, regression, performance, and UAT validation • Provide late-window deployment and implementation support, troubleshooting, post-production validation, and operations handoff • Support technical-debt reduction and restoration of customized capabilities toward out-of-the-box behavior • Create implementation guides, configuration documentation, demonstrations, knowledge articles, and transition materials • Support user training and knowledge transfer as needed

🎯 Requirements

• Three or more years of hands-on ServiceNow implementation/configuration experience in enterprise environments • Demonstrated expertise in at least two ServiceNow capability areas such as ITSM, ITOM/Discovery, CMDB/CSDM, IntegrationHub, SPM, Performance Analytics, App Engine, or SecOps • Hands-on ability with Business Rules, Client Scripts, UI Policies, ACLs, Script Includes, Flow Designer, catalog/workflow configuration, REST/SOAP APIs, and ServiceNow data/configuration concepts • Experience with controlled release promotion, update sets/application repositories, CI/CD, automated testing, and release documentation • ServiceNow CSA plus one or more relevant CIS credentials strongly preferred or required where mandated by the applicable labor category • Strong communication and requirements-translation skills, with ability to work with architects, developers, analysts, operations staff, and customer stakeholders • Ability to support the assigned late implementation window and planned after-hours/on-call events • U.S. citizenship • Ability to satisfy High Risk IT background-investigation and sensitive-information requirements • Federal consulting or financial-regulatory experience preferred • App Engine Studio, UI Builder/Workspace, IntegrationHub, CMDB Health, or ATF experience preferred • Experience implementing ServiceNow capabilities in a shared multi-vendor platform with formal architecture/security governance preferred

🏖️ Benefits

• Comprehensive medical, dental, & vision insurance starting the first of the month after joining • 401(k) Plan with immediately vested employer contributions; no matching required • Generous Paid Time Off (PTO) • One additional day of paid wellness leave per calendar year • Ten federal holidays observed • Pet Insurance • Tuition reimbursement • Internal training programs • Company-sponsored industry certifications • Team building activities • Community volunteering • Quarterly HQ days • Wellness events • Happy hours • Family fun events

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