Senior Manager, Provider Success

🔥 0 minutes ago

🏈 Alabama, Florida, +4 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🎸 Mississippi – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $146.2k - $190k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Clover Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

🛡️ Insurance

🤖 Artificial Intelligence

Healthcare • Insurance • Artificial Intelligence

Clover Health is a healthcare technology company helping members live their healthiest lives with our Medicare Advantage plans. Focused on seniors who have historically lacked access to affordable and high-quality healthcare, Clover aims to provide care sustainably by improving medical outcomes while simultaneously lowering avoidable costs. They leverage a proprietary software platform, the Clover Assistant, to aggregate patient data and offer real-time recommendations to healthcare providers. Their services include affordable Medicare Advantage plans, a home care program, and they manage care for Medicare Advantage members across several U. S. states.

📋 Description

• Execute the national provider success strategy to achieve regional performance goals • Own regional outcomes, including provider satisfaction, engagement, retention, and issue resolution • Drive increased adoption and sustained use of Counterpart Assistant across assigned markets • Apply national playbooks and workflows while tailoring execution to local provider and market needs • Lead, coach, and develop regional provider success teams, including Regional Directors of Operations and Account Managers • Build and maintain executive-level relationships with key provider partners • Coach teams to define account-level tactics, prioritize daily work, and deliver against regional goals • Own regional staffing, prioritization, and resource allocation decisions • Identify workflow, implementation, and operational barriers unique to individual practices or markets • Develop and execute local tactics to remove blockers and improve provider experience • Monitor regional performance trends, risks, and opportunities • Escalate systemic issues and insights to national leadership for enterprise-level resolution • Partner with regional Clinical, Network, Growth, and Operations leaders to ensure coordinated execution

🎯 Requirements

• Bachelor’s degree in Healthcare Administration, Business, Public Health, or related field (Master’s preferred) • 8–10+ years of progressive experience in healthcare operations, provider operations, or value-based care programs • 4+ years experience in Medicare Advantage, ACOs, or other risk-bearing health plan models • Demonstrated experience defining and guiding account-level strategy for provider-facing or field-based teams • Strong experience in operational design, process improvement, and change management • Proven experience leading and influencing both direct and indirect teams • Experience working with and influencing Primary Care providers • Experience supporting multi-state provider operations • Strong analytical skills to guide market-level decisions • Experience partnering with technology or product teams on tools supporting field execution

🏖️ Benefits

• Competitive base salary • Equity opportunities • Performance-based bonus program • 401k matching • Regular compensation reviews • Comprehensive medical, dental, and vision coverage • No-Meeting Fridays • Monthly company holidays • Mental health resources • Generous flexible time-off policy • Remote-first culture supporting collaboration and flexibility • Learning programs • Mentorship • Professional development funding • Regular performance feedback and reviews • Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities • Reimbursement for office setup expenses • Monthly cell phone & internet stipend • Remote-first culture, enabling collaboration with global teams • Paid parental leave for all new parents