Senior Provider Success Manager

🔥 2 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $146.2k - $170k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Clover Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

🛡️ Insurance

🤖 Artificial Intelligence

Healthcare • Insurance • Artificial Intelligence

Clover Health is a healthcare technology company helping members live their healthiest lives with our Medicare Advantage plans. Focused on seniors who have historically lacked access to affordable and high-quality healthcare, Clover aims to provide care sustainably by improving medical outcomes while simultaneously lowering avoidable costs. They leverage a proprietary software platform, the Clover Assistant, to aggregate patient data and offer real-time recommendations to healthcare providers. Their services include affordable Medicare Advantage plans, a home care program, and they manage care for Medicare Advantage members across several U. S. states.

📋 Description

• Serve as a strategic advisor to primary care organizations in New Jersey using Counterpart Assistant • Own the success strategy and performance of a complex portfolio of provider partnerships • Establish shared clinical, operational, and business objectives with provider and practice leaders • Monitor adoption, engagement, provider satisfaction, clinical opportunities, retention risks, and expansion potential • Anticipate barriers and intervene early to protect partner value and account health • Lead business and performance reviews that translate data into priorities, decisions, and commitments • Build trusted relationships with physicians, advanced practice clinicians, practice administrators, and executive stakeholders • Advise on incorporating Counterpart Assistant into clinical decision-making and value-based care operations • Tailor recommendations to organizational workflows, patient populations, staffing models, technology environments, and performance goals • Lead sensitive conversations involving performance gaps, resistance to change, competing priorities, and partnership risk • Diagnose workflow challenges and design solutions embedding Counterpart Assistant into daily clinical operations • Guide practices through implementation, change management, training, workflow redesign, and ongoing optimization • Establish adoption plans with milestones, ownership, success measures, and escalation paths • Analyze utilization, operational, clinical, and financial data to identify trends, risks, and opportunities • Deliver actionable scorecards and recommendations to improve value-based care outcomes • Lead interventions for underperforming practices and evaluate impact • Develop scalable provider-success playbooks, tools, and engagement models • Lead cross-portfolio initiatives improving implementation quality, adoption, retention, or provider experience • Recommend product, operating-model, and go-to-market improvements using market insights and provider feedback • Represent Provider Success in strategic cross-functional initiatives and planning discussions • Collaborate with Growth, Implementation, Clinical, Product, Analytics, and Operations teams • Support provider recruitment and expansion opportunities as a product, workflow, and value-based care expert • Translate provider feedback into insights informing product priorities and operational decisions • Lead complex escalations by aligning teams around root causes, owners, and action plans • Mentor Provider Success colleagues and contribute to team standards, tools, and capabilities

🎯 Requirements

• Candidates must currently reside in New Jersey • 7–10+ years of experience in provider success, healthcare account management, clinical operations, practice transformation, value-based care consulting, or a related field • Experience managing complex or high-value provider relationships with demonstrated success improving adoption, retention, satisfaction, and performance • Experience advising physicians, practice administrators, and healthcare leaders • Experience leading significant changes to clinical or operational workflows in primary care or ambulatory care settings • Ability to translate complex clinical, operational, and financial data into clear recommendations, performance plans, and executive-level narratives • Understanding of primary care organizations and the competing demands on clinicians and practice staff • Ability to lead through influence, resolve ambiguity, and coordinate stakeholders without direct authority • Strong program and project leadership skills; ability to manage multiple high-priority initiatives while maintaining accountability for outcomes • Effective communication in provider meetings, performance reviews, product demonstrations, and challenging escalation conversations • Willingness to travel up to 75% of the time to build relationships and support provider practices • Preferred: Deep knowledge of value-based care, Medicare Advantage, population health, or quality-improvement models • Preferred: Experience implementing healthcare technology within primary care environments • Preferred: Familiarity with electronic health records, interoperability, medical billing, reimbursement, and risk-based payment arrangements • Preferred: Knowledge of annual wellness visits, risk adjustment and coding accuracy, Stars, HEDIS, and other quality-performance frameworks • Preferred: Experience designing provider-success playbooks, segmentation models, engagement programs, or performance-management processes • Preferred: Experience mentoring colleagues or serving as a subject-matter expert within a provider-facing organization

🏖️ Benefits

• Competitive base salary • Equity opportunities • Performance-based bonus program • 401k matching • Regular compensation reviews • Comprehensive medical, dental, and vision coverage • No-Meeting Fridays • Monthly company holidays • Mental health resources • Generous flexible time-off policy • Remote-first culture supporting collaboration and flexibility • Learning programs • Mentorship • Professional development funding • Regular performance feedback and reviews • Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities • Reimbursement for office setup expenses • Monthly cell phone & internet stipend • Paid parental leave for all new parents