Customer Success Lead

Job not on LinkedIn

🔥 35 minutes ago

🇺🇸 United States – Remote

💵 $100k - $150k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Raftelis

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

💸 Finance

🏛️ Government

Consulting • Finance • Government

Raftelis is a consulting firm that partners with local governments and utilities to enhance their performance and ensure financial and operational sustainability. They offer a wide range of services including financial and strategic planning, performance measurement, executive recruitment, rate studies, cost of service analysis, communications, stakeholder engagement, and data analytics. Raftelis excels in strengthening organizations in the areas of finance, management, communication, and technology, with a particular focus on utilities and public-sector organizations, supporting them in overcoming challenges such as water affordability, solid waste management, cybersecurity, and strategic planning.

📋 Description

• Develop client agreements after demos and established interest, converting prospects into signed customers • Own end-to-end customer onboarding from kickoff to confident, independent daily use • Serve as primary liaison between clients and the platform team • Quarterback customer requests, triage issues, and direct work to appropriate team members • Deploy the platform in customers' real-world environments • Scope, build, and troubleshoot integrations with customers' existing systems and data • Drive growing usage, identify expansion opportunities, and act on them • Own net revenue retention and expansion targets • Earn and protect customer trust by ensuring outputs are correct and defensible • Build scalable customer success systems, including self-service resources, documentation, onboarding playbooks, training, and tooling • Run customer enablement and education • Translate deployment observations into prioritized product feedback for engineering • Build and lead the customer success team as the customer base grows • Report directly to the Chief Technology Officer • Perform other duties as assigned

🎯 Requirements

• Hands-on technical ability; ability to build and troubleshoot integrations • Ability to scope and wire an integration, work through an API, read documentation, and troubleshoot connections • Experience standing up software inside another organization's environment with messy data and undefined processes • Experience working with risk-averse, accountable customers in government, education, healthcare, finance, or another high-trust, regulated setting • Experience owning a number, a book of business, or a unit's outcomes, with accountability for usage and revenue growth • Experience building documentation, self-service resources, repeatable playbooks, and operational tooling • Product sensibility and ability to provide clear deployment feedback to engineering • Ability to teach non-technical users and build customer enablement • Prior teaching, training, or enablement experience is a strong plus • Alignment with the company's mission • Prior software, technical customer success, or solutions/deployment engineering experience is ideal • Public-sector experience is a welcome bonus • Legally authorized to work in the United States • Must not require now or in the future sponsorship for employment visa status • Equivalent combination of knowledge, skills, education, and experience will be considered

🏖️ Benefits

• 100% Company paid medical (50% paid dependent medical) and dental benefits • Health Savings Account • Medical and Dependent Care Flexible Spending Accounts • Vision Insurance • Company paid Life and Disability Insurance • Employee Assistance Program • Discretionary paid time off program • Education Reimbursement Program • 401(k) with company contributions • Long-Term care benefits • Pet insurance • Variable compensation tied directly to net revenue retention and usage expansion • Bonus eligible • Remote-friendly role • Access to more than a dozen US offices if nearby