Senior Client Success Manager – Insurance Solutions

🔥 1 minute ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ZestyAI

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🛡️ Insurance

💰 Debt Financing on 2022-07

Artificial Intelligence • Insurance

ZestyAI is a company that leverages artificial intelligence to deliver risk insights for the insurance industry, transforming risk assessment and management practices. Their AI-powered solutions provide peril-specific risk models for natural disasters such as wildfires, severe storms, hail, and wind, as well as property insights covering aspects like roof age and location data. ZestyAI's offerings are trusted by leading insurers across North America, such as Amica Insurance and the California Fair Plan, to improve underwriting and pricing strategies. By providing regulator-approved insights, ZestyAI helps insurers make smarter decisions to enhance property risk management and foster stronger communities.

📋 Description

• Support client relationships from onboarding through renewal • Drive product adoption and workflow integration within client organizations • Connect client goals to measurable outcomes using ZestyAI solutions • Partner cross-functionally with Product, Risk Analytics, Data Science, Support, Marketing, and other ZestyAI teams • Identify opportunities for deeper product usage and expansion • Build strong working relationships with underwriters, analysts, and product stakeholders • Own regular client touchpoints, drive follow-up, and keep client priorities moving forward • Support business reviews and connect product adoption, usage, and outcomes to client goals • Monitor usage trends and client health indicators • Bring client feedback and needs back into ZestyAI and coordinate appropriate responses • Collaborate with senior Client Success leaders on strategic client and team initiatives

🎯 Requirements

• 3+ years of experience in Client Success, account management, consulting, or direct experience within the P&C insurance ecosystem • Strong communication skills and genuine interest in working directly with clients • Analytical mindset with ability to interpret data and usage trends • Organizational skills and ability to manage multiple priorities • Curiosity about insurance workflows, analytics, and technology • Comfort working in a high-growth, collaborative environment • Curiosity and comfort using AI tools to automate routine work, improve efficiency, and make day-to-day work more effective • Experience in Client Success, account management, consulting, or within the P&C insurance ecosystem • Willingness to quickly learn insurance workflows, analytics, and ZestyAI products • Comfort communicating with technical and business stakeholders

🏖️ Benefits

• Work at the forefront of AI in insurance • Collaborative, high-performance culture • Empowerment to contribute new ideas and take ownership • Visible individual impact and recognized contributions • Collaboration with sharp, motivated teammates • Meaningful and enjoyable work • Direct voice in improving the client experience and products