Customer Support Specialist

Job not on LinkedIn

🕒 March 18

🇺🇸 United States – Remote

💵 $25 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 41%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cluely

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

🤖 Artificial Intelligence

☁️ SaaS

⚡ Productivity

💰 $15M Series A on 2025-07

Artificial Intelligence • SaaS • Productivity

Cluely is an AI-powered meeting assistant that captures meeting audio and screen content to provide real-time answers, live transcription, instant AI-generated meeting notes, and automated follow-up emails — all while remaining undetectable to other participants. It targets teams and knowledge workers with a desktop app (Mac) and emphasizes low-latency, high-accuracy transcription, multilingual support, and enterprise-grade security and compliance.

📋 Description

• Monitor and respond to all incoming customer support tickets through Intercom during your shift • Assess each customer inquiry and determine the appropriate course of action • Handle refund requests efficiently through Stripe when appropriate • Identify technical issues that require engineering attention and communicate them clearly to our development team through Slack • Work toward inbox zero by the end of each shift • Share valuable feedback and patterns you observe from customer interactions

🎯 Requirements

• Genuine passion for the startup ecosystem and excitement about being part of a growing company • Clear, empathetic written communication abilities • Ability to quickly assess situations and determine the best path forward • Confidence using customer support tools and the ability to learn new platforms quickly • Reliability in showing up for your scheduled shift • Natural inclination to put yourself in the customer's shoes and advocate for their needs • Ability to work autonomously and make good judgment calls without constant oversight

🏖️ Benefits

• $1K – $2K Bonus • Inbox Zero + Weekend Shift annual bonus