Agent Technology Support Specialist

Job not on LinkedIn

🔥 7 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $19 - $29 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CNO Financial Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1979

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

CNO Financial Group is a financial services company primarily focused on insurance solutions for individuals and businesses. The company emphasizes helping communities and people by providing essential financial products such as life insurance, annuities, and health insurance through its subsidiaries like Bankers Life and Colonial Penn Life Insurance Company. CNO Financial positions itself as a company that values customer experience, corporate responsibility, and sustainability. It is also committed to creating a supportive and diverse work environment for its employees, offering numerous career growth opportunities and work-life balance. The company operates nationwide, with a significant presence in life and health insurance markets.

📋 Description

• Troubleshoot basic to moderately complex sales technology technical issues over the phone, email, or Zoom • Escalate more complex issues as needed • Provide guidance and solutions for field issues with sales technology tools using defined processes and procedures • Log calls and issues • Respond to emails received in technical support queues • Test real-time technical issues for triage on routine tasks • Identify and escalate software issues to subject matter experts and IT partners • Provide customer service to agents and company employees • Identify and distribute self-help documentation for agent self-service • Assist with small projects and minor software enhancements under close supervision • Assist with testing sales technology tools and software updates under close supervision • Serve as the main point of contact with agents and follow up on resolutions

🎯 Requirements

• High school diploma, GED, or 2 years of equivalent work experience • Basic knowledge of sales technology tools and processes • Ability to think through problems and prioritize issues • Good relationship management/teamwork skills • Good conflict and issue resolution skills • Ability to multi-task • Team oriented and able to develop partnerships • Good verbal and written communication skills • Strong customer focus with the ability to handle escalated issues • Basic knowledge of Microsoft Office and/or related software • Associates degree or 4 years of equivalent work experience • This position is not eligible for visa sponsorship • Ability to work Central or Eastern Time hours • All work must be performed within the United States

🏖️ Benefits

• Medical, Dental, and Vision insurance • Performance-based bonus or sales incentive • 401(k) retirement plan with company match • Short-term & long-term disability insurance • Paid time off and 10 corporate holidays • Paid parental leave • Company-paid life insurance • Mental & Financial Well-Being Resources • Flexible work environment • Occasional travel to corporate offices may be required