Chargeback Analyst I

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $17 - $21 / hour

⏰ Full Time

🟢 Junior

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Velera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Velera is a company that provides a wide range of solutions for financial institutions, focusing on payment and banking technology. The company offers services in digital card issuance, digital wallets, and provides a co-op pay network and ATM terminal driving. Velera integrates sophisticated scoring and decision-making tools for fraud prevention and identity authentication. It also offers strategic consulting services for growth and marketing. Velera positions itself as a partner in digital banking and financial technology innovation.

📋 Description

• Review, research and initiate the resolution of dispute inquiries from cardholders, credit unions and internal teams. • Analyze cardholder fraud/dispute information and documentation and apply appropriate case actions. • Process Chargebacks and funds recovery within card association rules and timeframes. • Analyze and interpret merchant responses, including Arbitration and Compliance next steps. • Manage dispute cases through applicable cycles up to final resolution. • Maintain accurate case files, documentation and case notations. • Generate cardholder letters and correspondence for regulatory and card association compliance. • Mitigate financial losses through accurate, detailed case handling. • Interpret changes to dispute resolution rules mandated by card associations. • Keep informed on product enhancements, system changes and compliance issues. • Service inbound/outbound cardholder and credit union calls or inquiries. • Monitor and troubleshoot daily workflow and recommend actions to management based on volumes and trends. • Perform other duties as assigned.

🎯 Requirements

• High School diploma or equivalent required. • Associate's degree in a related field or equivalent combination of education and/or experience preferred. • 1 year customer service experience required. • 1 year experience working in payments preferred. • General knowledge of card Brand (Visa, MasterCard, Amex, Discover etc.) processing preferred. • Regular and reliable attendance is essential. • This role is currently not eligible for sponsorship. • Ability to comply with card association and regulatory guidelines and timeframes.

🏖️ Benefits

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program • Remote-first, flexible environment