Client Delivery Analyst I – Digital Platform, Channel Operations

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $54k - $83.6k / year

⏰ Full Time

🟢 Junior

⚙️ Operations

👻 Ghost score 0%

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Velera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Velera is a company that provides a wide range of solutions for financial institutions, focusing on payment and banking technology. The company offers services in digital card issuance, digital wallets, and provides a co-op pay network and ATM terminal driving. Velera integrates sophisticated scoring and decision-making tools for fraud prevention and identity authentication. It also offers strategic consulting services for growth and marketing. Velera positions itself as a partner in digital banking and financial technology innovation.

📋 Description

• Support successful implementation of complex financial institution debit and/or credit projects and initiatives • Consult with clients on business and technical requirements • Provide technical leadership for assigned implementations and coordinate operational implementation of technical deliverables • Meet with clients to discuss specifications and determine project options with clients and vendors • Complete gap analyses to define system setup requirements • Provide consulting and guidance on approaches to meet business requirements • Communicate between client and vendor technical groups and data-map technical files between systems • Execute project plans with client staff and vendors, ensuring technical tasks are accurate and timely • Identify and report outstanding issues to project managers and assist with issue resolution • Communicate implementation technical aspects and requirements with vendors and internal project support teams • Validate system parameters, conduct testing, and modify program parameters when necessary • Provide technical support during design, development, and implementation • Provide extended-hour post-implementation and after-hours on-call support • Follow change control and change management processes • Build working relationships with clients, vendors, and internal project teams • Identify process improvements and complete department project tasks • Travel and provide occasional on-site support as needed

🎯 Requirements

• Associates degree in related field and/or equivalent combination experience and education is required • Bachelor’s degree preferred • One (1) year of related experience in the payment processing industry required • Thorough understanding of payment card products, support services and processes required • Overall understanding of all Velera Products and Solutions and how they are implemented in conjunction with assigned projects • Proven facilitation, organizational, prioritization, decision-making and conflict resolution skills required • Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids • Ability to work in a fast-paced environment, manage multiple priorities/projects and meet deadlines • Demonstrated excellent analytical skill, with ability to manage complex factors in multifaceted projects • Ability to work independently with minimal guidance, exercise discretion, and demonstrate good judgment • Proficiency with Microsoft Word, Excel, Teams, and spreadsheet software applications • Knowledge and experience with Six Sigma projects preferred • Ability to travel as needed, 10-15% • Ability to provide extended-hour post-implementation client support • This role is currently not eligible for sponsorship

🏖️ Benefits

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program • Remote-first, flexible environment • Psychological safety, wellbeing and belonging