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Client Delivery Analyst II – Strategic Ops, Implementations

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $67.7k - $104.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

Where this job comes from

Posted on Velera's careers page, not through a job board

First seen by Remote Rocketship 0 minutes ago

Logo of Velera

Velera

1001 - 5000 employees

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Velera is a company that provides a wide range of solutions for financial institutions, focusing on payment and banking technology. The company offers services in digital card issuance, digital wallets, and provides a co-op pay network and ATM terminal driving. Velera integrates sophisticated scoring and decision-making tools for fraud prevention and identity authentication. It also offers strategic consulting services for growth and marketing. Velera positions itself as a partner in digital banking and financial technology innovation.

📋 Description

• Support successful implementation of complex financial institution debit and/or credit projects and initiatives. • Participate in client consultation on business and technical requirements. • Assume technical leadership for assigned implementations and coordinate all phases of operational implementation of technical deliverables. • Meet with clients to discuss specifications and work with clients and vendors to determine project options. • Facilitate meetings with key client personnel. • Complete gap analyses to define system setup requirements. • Provide consulting and guidance on approaches to meet business requirements. • Communicate between client and vendor technical groups and data-map technical files between systems. • Execute project plans with client staff and vendors, ensuring technical tasks are completed accurately and on time. • Identify and report outstanding issues and assist with issue resolution. • Communicate technical implementation requirements with third-party vendors and internal project support teams. • Validate system parameters, conduct testing, and modify program parameters when necessary. • Provide technical support during design, development, and implementation phases. • Provide extended-hour post-implementation and after-hours on-call support as needed. • Follow change control and change management processes. • Build working relationships with clients, internal business partners, and project team members. • Identify process improvements and complete department project tasks. • Provide occasional on-site support as needed.

🎯 Requirements

• Associates degree in related field and/or equivalent combination experience and education is required. • Bachelor’s degree preferred. • Three (3) years of related experience in the payment processing industry required. • Thorough understanding of payment card products, support services and processes required. • Current contractor resource in the same or equivalent position performing all job requirements with Velera may qualify. • This role is currently not eligible for sponsorship.

🏖️ Benefits

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program • Remote-first, flexible environment

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