Strategic Operations Lead

Job not on LinkedIn

🔥 2 hours ago

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

💵 $125k - $145k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 1%

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Vend Park

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🤖 Artificial Intelligence

🤝 B2B

🚗 Transport

💰 $3.8M Seed Round on 2023-02

Artificial Intelligence • B2B • Transport

Vend Park is an AI-powered parking technology solution designed to enhance revenue, reduce expenses, and improve the overall driver experience. Through its cloud-based command center software, Vend allows owners and property teams to manage parking operations efficiently, including tenant self-management and real-time reporting on parking transactions. The platform is built with user experience in mind, automating the parking process for drivers via seamless vehicle recognition, digital payments, and flexible parking options.

📋 Description

• Own the operational and financial performance of a portfolio of parking facilities across the U.S. • Own and improve property-level P&L, revenue, expenses, and NOI • Analyze property P&Ls, budgets, forecasts, and performance trends • Identify and lead revenue opportunities through pricing, local partnerships, and other channels • Manage staffing costs, vendor spend, and operating expenses while maintaining service quality • Develop data-driven strategies and scale successful initiatives across properties • Oversee day-to-day garage operations, including access systems, staffing, equipment, customer needs, and operational challenges • Visit and survey locations, gather feedback from on-site teams, and build relationships • Coordinate with internal teams, on-site partners, Support, Engineering, and third-party vendors • Monitor performance, identify recurring issues and risks, and drive root-cause solutions • Partner with Onboarding and Implementations on transitions into ongoing operations • Develop scalable playbooks and operational improvements using technology and automation • Serve as primary point of contact for property management teams and key stakeholders • Lead monthly virtual business reviews with financial results, operational updates, and recommendations • Own property-level escalations and communicate performance, challenges, and progress • Align internal teams and external partners to solve complex problems and deliver commitments

🎯 Requirements

• 5+ years of experience in operations, general management, commercial real estate, multi-site business management, or a similarly hands-on, cross-functional role • Experience analyzing P&Ls, financial statements, budgets, and forecasts • Detail-oriented, organized, and proactive about identifying problems before they escalate • Commercially minded, with the ability to improve property performance, grow revenue, and operate efficiently • Strong relationship-building and communication skills with senior stakeholders • Proactive, resourceful, and able to follow through • Systems-thinking ability, including identifying patterns and root causes • Interest in software, automation, AI, and technology-enabled operations • Comfortable working in a fast-moving, ambiguous environment • Experience in parking, mobility, hospitality, property operations, or other multi-location businesses is a plus, but not required • Must be willing and able to travel up to 50% of the time

🏖️ Benefits

• Competitive medical, dental, and vision coverage • Unlimited PTO • Conferences, certifications, and professional development resources • Quarterly retreats, team outings, and virtual hangouts • Paid parental leave • 401(k) program with matching contributions • Equity

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