Supervisor, Fraud Strategy

🔥 31 minutes ago

🌾 Iowa – Remote

🌾 Iowa – Remote

💵 $73.2k - $93.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Velera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Velera is a company that provides a wide range of solutions for financial institutions, focusing on payment and banking technology. The company offers services in digital card issuance, digital wallets, and provides a co-op pay network and ATM terminal driving. Velera integrates sophisticated scoring and decision-making tools for fraud prevention and identity authentication. It also offers strategic consulting services for growth and marketing. Velera positions itself as a partner in digital banking and financial technology innovation.

📋 Description

• Directly supervise Fraud Strategy staff and ensure daily completion of inquiries and support for Global Fraud Monitoring clients • Monitor workflow, productivity, accuracy, and losses • Participate in client presentations as requested • Conduct monthly audits and review staff inquiry actions for accuracy and quality • Coordinate Fraud Strategy tasks, turnaround times, SLAs, team projects, and output quality • Monitor member client fraud trends and suggest procedure changes • Supervise department workflow and time-sensitive functions • Resolve complex service issues and escalation calls • Advise internal contacts on sensitive issues and recommend client procedures and product developments • Manage process documentation and communications • Communicate company strategies, client initiatives, system improvements, and performance to the team • Conduct regular team meetings • Remain current with industry and client fraud trends • Perform other duties as assigned

🎯 Requirements

• Bachelor’s Degree in Business Administration or related field or combination of education and experience required • Five (5) years within the financial service industry required • Five (5) years professional experience in risk analytics, mitigating risk and/or fraud services required • One (1) year or equivalent of supervisory experience preferred • Payments processing system knowledge preferred • Experience with third party vendor systems software preferred • Project management experience preferred • This role is currently not eligible for sponsorship

🏖️ Benefits

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program • Remote-first, flexible environment • Psychological safety, wellbeing and belonging