Surgical Education and Application Specialist

🔥 13 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $115k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Cochlear

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1981

⚕️ Healthcare Insurance

🔧 Hardware

🧘 Wellness

Healthcare Insurance • Hardware • Wellness

Cochlear is a company that provides advanced hearing solutions, including the Nucleus® 8 sound processor, which is known for being the world's smallest and lightest behind-the-ear processor. The company offers a range of products and services that connect people to the world through hearing. Cochlear is dedicated to lifelong support for its implant users through the Cochlear Family, offering quick customer service, exclusive promotions, and personalized resources. Their innovations enable individuals with hearing loss to experience a full and successful life.

📋 Description

• Provide advanced surgical support, in person and virtually, for internal and external stakeholders, including during product launches. • Create, support, and deliver medical education sessions, across the product portfolio, on the use and handling of our products, in collaboration with the senior surgical education specialists and product managers. • Assist in the continuing education of new hires, post onboarding, through co-travel, and on-going communication to assist in the mastery of defined surgical skills by role. • Regularly review and provide feedback on team SOPs to ensure accuracy, enhance efficiency and maintain compliance. • Provide acute surgical and MRI related support through our on-call service. • Adhere to established documentation standards and templates to maintain consistency and quality across all Standard Operating Procedures (SOPs). • Document customer interactions via Salesforce Health Cloud. • Document feedback and monitor complaints related to products.

🎯 Requirements

• Bachelor’s Degree required • 4+ years of experience within the healthcare industry • 3 – 5 years of surgical support experience with implantable hearing technologies is ideal • Excellent verbal and written communication skills and proficient in presenting and facilitation of complex information. • Travel is required at 50% • Must possess a valid driver’s license. • Must meet all credentialing requirements to obtain hospital and surgical center access.

🏖️ Benefits

• medical insurance • dental insurance • vision insurance • life and disability insurance • 401(K) matching with immediate vesting • Paid Time Off • tuition reimbursement • maternity and paternity leave • Employee Stock Purchase Plan • pet insurance