Codes Health
11 - 50 employees
🤖 Artificial Intelligence
☁️ SaaS
🤝 B2B
Artificial Intelligence • SaaS • B2B
Codes Health is a company that provides a legal-grade AI platform and services to automate medical record retrieval, review, and case chronologies for law firms handling pre-litigation matters. It combines automated retrieval and follow-ups, AI-powered extraction and error-checking, and human verification (nurses/paralegals) to surface diagnoses, treatments, and billing details, helping attorneys find hidden facts, reduce rejections, and settle cases faster. The product is targeted at personal injury, mass tort, medical malpractice, workers' compensation, and related litigation practices.
Customer Support Lead
🕒 April 23
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Codes Health
11 - 50 employees
🤖 Artificial Intelligence
☁️ SaaS
🤝 B2B
Artificial Intelligence • SaaS • B2B
Codes Health is a company that provides a legal-grade AI platform and services to automate medical record retrieval, review, and case chronologies for law firms handling pre-litigation matters. It combines automated retrieval and follow-ups, AI-powered extraction and error-checking, and human verification (nurses/paralegals) to surface diagnoses, treatments, and billing details, helping attorneys find hidden facts, reduce rejections, and settle cases faster. The product is targeted at personal injury, mass tort, medical malpractice, workers' compensation, and related litigation practices.
📋 Description
• Build systems to triage and resolve inbound support tickets across email, portal, and phone • Own technical support escalations • Manage the formal complaints process • Own collections follow-up • Build and document clear escalation paths • Analyze ticket volume and themes monthly • Build the support team • Develop and maintain support documentation, FAQs, and internal runbooks
🎯 Requirements
• 4–6 years of B2B customer support experience, including at least 2–3 years in a lead or senior individual contributor role • Experience handling technical support in a SaaS environment • Strong process and documentation instincts • Empathetic under pressure • Experience with ticketing systems (Zendesk, Intercom, Front, Pylon, or similar) • Proven ability to manage collections or billing escalations • Eagerness to hire and develop a team
🏖️ Benefits
• Health insurance • Flexible working arrangements • Professional development opportunities
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