Customer Service Representative

🕒 April 21

🏈 Alabama, Arizona, +20 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote

💵 $40k - $53k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Insurify

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💸 Finance

💰 $100M Series B on 2021-08

Insurance • Finance

Insurify is a digital insurance agent that specializes in providing real-time insurance quotes from over 100 insurers, including major companies like GEICO, AllState, and Progressive. It enables consumers to compare insurance policies for car, home, renters, and pet insurance, helping them to find the best rates and save money. Utilizing an AI-powered comparison tool, Insurify ensures users receive personalized insurance quotes and can purchase policies online or with the help of licensed insurance agents. The company is noted for its extensive database of user reviews and has been redefining the insurance shopping experience for over a decade.

📋 Description

• Expertly assess and evaluate the best path of resolution for customer issues including coverage challenges, complaints, and payment issues during incoming calls, ensuring that customers receive timely and effective solutions. • Contribute to a smooth and successful customer experiences through the coordination of onboarding documents (insurance policies, supporting documentation) needed for sale finalization • Apply problem-solving skills and understanding of insurance industry workflows to navigate complex situations, ensuring that customers receive the best possible outcomes • Ensuring the information is accurate and verifying customers' coverage. Often may need to deliver proof of insurance paperwork and resolve billing and general issues to ensure customer satisfaction. • Assist in the development of new processes for the onboarding and retention of customers. Provide feedback for improvements of existing processes. • Play a crucial role in resolving carriers and customers complaints by presenting well-considered solutions and alternatives within the timeframes set, and follow up to ensure that any issue has been fully resolved. • Ensure no client is overlooked by entering into carrier portals and pulling lists of clients and initiating timely follow-ups. Proactively educate customers on how to avoid potential policy interruptions and premium increases, helping them to maintain stable and affordable coverage.

🎯 Requirements

• Experience in Customer Support via phone, email and chat. • Excellent communication skills. • Phenomenal phone skills. • Well-organized and self-driven. • Licensed in Property & Casualty Insurance preferred • Bilingual is a plus. • Must be located in one of the following states: AL, AR, AZ, CO, FL, GA, IA, IL, MA, MI, MN, MO, NC, NH, NJ, NY, OH, PA, RI, TN, TX, UT, VA, VT

🏖️ Benefits

• Competitive compensation • Health, Dental Coverages • 401K plan with match • Paid Family Leave