Provider Success & Training Specialist

🔥 15 minutes ago

🇺🇸 United States – Remote

💵 $65k - $82k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Cohere Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Cohere Health is a company focused on transforming the prior authorization process in healthcare using advanced technologies. The company offers the Cohere Unify™ Platform, which includes artificial intelligence and machine learning capabilities to improve utilization management (UM) and facilitate quicker access to patient care. By digitizing the prior authorization process and integrating with electronic medical records, Cohere Health aims to enhance the quality of healthcare outcomes and reduce the administrative burden on providers. Their solutions help decrease denial rates and adverse outcomes through evidence-based intelligence and real-time clinical suggestions. Cohere Health's offerings are available as Platform as a Service (PaaS) or as fully outsourced solutions.

📋 Description

• Support the development and delivery of live and digital training for client RN and MD reviewer teams focused on queue management workflows. • Coordinate client onboarding training covering queue management processes, reviewer workflows, and platform navigation. • Build and maintain training toolkits and LMS content. • Develop training materials tailored to clients’ customizations, organizational structures, and workflows. • Review training materials, videos, and webinars for accuracy, effectiveness, and relevance. • Maintain expert knowledge of Cohere’s product, queue management functionality, and client-specific configurations. • Deliver professional webinars and demos remotely to client reviewer teams. • Incorporate user feedback to improve training services. • Collaborate with Delivery Solutions, Program Management, and Provider Success teams. • Document and track client-specific workflow customizations.

🎯 Requirements

• Bachelor's degree in Business, Communications, Education, or a related field. • 3–5 years of experience in a customer service and/or client-facing role. • 2+ years of experience designing and delivering training to client teams or end users. • Background in instructional design, content writing, or training development. • Technology platform or SaaS domain experience; healthcare technology experience, particularly supporting utilization management or prior authorization workflows, is a plus. • Strong understanding of queue management concepts and reviewer workflows, or the ability to rapidly learn them. • Ability to understand and document complex workflows, system customizations, and organizational structures. • Prior experience supporting mid- to large-scale projects, with the ability to prioritize across a portfolio of client accounts and focus effort on the highest-impact activities. • Strong attention to detail in creating and maintaining training materials and collateral. • Solid understanding of LMS platforms and the functionality required to deliver best-in-class training. • Proven ability to deliver training to large groups, both in person and virtually, translating complex workflow information into clear materials for diverse audiences. • Excellent interpersonal, oral, and written communication skills. • Intellectually curious, with a continuous-improvement mindset and comfort working cross-functionally across remote teams. • Flexible and agile in ambiguous situations; open to changes in role and scope as the business grows. • Experience with project management tools such as Jira and/or Monday.com.

🏖️ Benefits

• Fully remote opportunity with about 25% travel • Medical, dental, vision, life, disability insurance, and Employee Assistance Program • 401K retirement plan with company match • Flexible spending and health savings account • Flexible Time Off + company holidays • Up to 14 weeks of paid parental leave • Pet insurance • Bonus included in total benefits package

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